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We live in a time when faster, newer technology is constantly being pushed upon us. Every time we turn on the TV or log into our email, we are being blasted with message after message telling us that the latest and greatest of technology has finally arrived to save us from the hassles of the last great innovation. It is a consumer driven world we live in, and whatever is next always seems to be that much better than what we have now.

But some within the world of technology have been working hard to bring the best of both worlds to the market. What if it were possible to use our modern advancements to simply improve upon the ideas that we have already implemented and that are actually working quite well?

Take simple audio recording, for example. Some companies, such as the Canadian firm CVDS, have developed a technology that allows any and all voice communications to be recorded, stored, and accessed easily. This may seem like a simple concept, but the applications of this technology, also called a call logger, can be a real game-changer…or even a life-saver.

By recording incoming communications, many emergency response operators are now able to communicate more effectively and efficiently with both those in need and those who are trying to help them. In the event of a dropped call or loss of signal, the operator can simply refer back to the conversation that has already taken place and direct responders to the location. The same can be said for the responders need to access information from the operator. It might seem like a simple concept, but simply having access to critical information can  easily be the difference between life and death.

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When we think about the ability to record and play back audio, the average person might think that we reached our technological peak years ago. After all, we have had the ability to make basic recordings for more than a century already, so surely we have tapped out the potential of this type of technology by now…right? Well you might actually be surprised to learn just how much we have done in the very recent past to help maximize our benefit from sound recording.

Take voice logging, for instance. Not only are we now able to record and store massive amounts of information using encryption technology, but we are also able to use that information to help streamline business practices, making ourselves more efficient, more consistent, and at the end of the day…more profitable as well.

The premise is actually very simple. Incoming and outgoing voice communications are recorded and stored in an encrypted database. Managers can then go back to these communications at any point in the future and draw information from them. This can beneficial in the event of a customer service complaint, when a manager may wish to understand exactly what was said between the representative and the customer, or for training employees in proper phone etiquette. It has even been shown that simply knowing that calls may be recorded has a way of cutting back on employee downtime, and it even provides a measure of legal protection, depending on the industry.

For all of the reasons you can think – plus many more – it can be very beneficial for a manager to know exactly what is being said. Whether it is for legal protection or good old fashioned quality control, the more you know the better decisions you can make.

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