It may seem like a common sense solution, but did you know that a technology which simply allows for the recording of emergency calls has been making large scale changes in the world of rescue operations?
What was once a simple service designed to help monitor customer service interactions has now developed into a potentially life saving technology. For years, we were all familiar with the friendly voice which preceded just about every phone call to a major company’s customer service line. ‘Please be aware that this call may be recorded for quality assurance purposes…’
But recently, a Canadian company called CVDS has been making significant progress in the fight to make this technology relevant to nearly every corner of industry, including emergency response. With satellite technology synced in, operators can now reference back to any call that has been placed. Not only can they refer back to information which has already been given in the event of a disconnection, but they are also able to track down and pinpoint the location of a call’s source, meaning that police, fire, and ambulance can all be routed to the proper scene even if the person who called in was disconnected or uncertain of their exact location.
Believe it or not, this technology can even be used to re-route traffic away from the scene of an incident, making emergency response times even faster still!
From it humble beginning as a method of ensuring that employees weren’t goofing off on company time, this technology has had an impressive growth trajectory. Who would have thought that within just a few short years that the recorded voice on the customer service line could evolve into a public safety recording system that is capable of re-routing an entire city’s worth of traffic in order to help save lives?