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Many people do not realize it, but it is often the simplest of ideas that leads to the some of the greatest advances in the world. Take our emergency response system, for example. For a while now, we have had the ability to locate a cellular phone in use by means of satellite tracking, and we have also had the ability to record just about any conversation and store it again for later use.

But now there is a technology which is combining these two relatively straightforward processes, along with a few others, in order to make a functional difference in saving lives. By using modern technology to record and encrypt phone conversations with emergency response operators, service coordinators are now able to reference back to information exchanged. In the event of a phone being disconnected, this simple little tool can easily make the difference between life and death.

But the benefits do not stop there. Even in the event of a person being unable to respond, by simply taking a snapshot of the information as it comes in, an operator can pinpoint the location of the call, direct the nearest response team to the scene, and even re-route traffic away from the location to ease traffic concerns and help avoid further incidents.

Simply having access to information is often half of the battle when it comes to emergency response. By having an immediate reference to everything that has already been said, as well as the ability to zero in on the location of a call and them efficiently communicate with responders in the area, operators can literally save more lives in less time.

Public safety recording is little more than the culmination of several good ideas into one life-saving package, but given its proven record of success, it looks like an innovation that is certainly here to stay.

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In a world of flashy gadgets and miracle products that are guaranteed to increase efficiency, it seems that many managers are caught in a constant struggle to find that next great innovation that will keep them ahead of the curve for just one more year. From social media apps to free product give-aways, it seems like there is a gimmick to be had in nearly every corner of every industry around the world…but what ever happened to gold old fashioned quality control?

That’s where call recording comes in. It may seem like a novel concept these days, but simply understanding the manner in which your business is operating can be an incredible advantage in just about any market, which is why so many managers have been getting back to basics…but with a modern twist.

Voice recorders are simply that; a product designed to record voice communications and store them for future reference. And many managers are now using a modernized version of this technology to accomplish some very impressive things. By simply reviewing employee phone communications for instance, a manager can now establish protocol for customer service, personal phone use, and clearing up any discrepancies between what was actually said. From legal protection to making minor adjustments to the way customer service is handled, simply having the information at one’s disposal is an incredibly useful tool.

And for those concerned with security, modern systems now allow for all data to be full encrypted and stored without any significant increases to overhead whatsoever. Only those who are granted access are able to listen in on recorded conversations, meaning your privacy and the privacy of your customers and suppliers are all as safe as they can possibly be.

It may seem like an over-simplification, but the more information to which one has access, the better decisions he or she can make…and that makes sense for any business in just about any industry.

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