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Regardless of the industry, you would be hard pressed to find an office manager who didn’t wish that they could better utilize the time that his or her staff spends on the monotonous daily tasks which so often fill up our working days. One of those tasks has long been making the dreaded follow up call with clients, suppliers, and other stakeholders. In order to confirm vital information, it is often necessary to play a game of telephone-themed cat and mouse. Days – and sometimes weeks – can pass by, literally just waiting for the phone to ring at the right moment.

But what if there was a way to simply access the first phone conversation again?

Modern voice logging systems now give managers the ability to easily and securely access previous telephone communications. These systems practically eliminate the need to follow up simply for the purposes of confirming information. Easy to search and requiring very little training to utilize, these preserved databases contain mountains of information which has, until now, gone completely underutilized.

Of course, there is also the added benefit of having a staff who is aware their interactions are being recorded at any given moment. Research has shown a significant uptick in the level of customer service provided when this is the case, as well an obvious decrease in the amount of company time which is wasted on personal tasks. When it comes down to it, even the potential for a conversation to be heard again at a later time leads to improved self-awareness among employees.

From added efficiency to improved customer service, the ability to go back and re-evaluate past interactions is an incredibly valuable tool for managers in all industries. As technology allows us to further and further refine our approach to business, it is no surprise that efficiency and satisfaction follow similar curves.

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There was a time not all that long ago when the answering machine represented the cutting edge in voice recording technology. Fast forward to today and the ways which we record ourselves seem to multiply with each passing day. From hand-held devices to security systems, it seems as if we are now being recorded at every turn. Now one company, Canada’s CVDS, is helping to weave these technologies into one integrated approach which is helping to save lives when and where it is needed most.

One of the most difficult parts of the job for emergency response teams in most towns is receiving accurate information as quickly as possible. Simply knowing exactly where to go and exactly what to expect once they arrive can make a significant impact on the chances of survival for everyone involved.

Modern 911 recording systems make an immediate and automatic recording of all conversations with emergency response operators, as you might expect. But some systems also do much, much more. The application of satellite and cellular technology allows for precise geographic pinpointing of emergency calls, re-routing of traffic flow to alleviate congestions around the scene, and even helps to determine which emergency response vehicles are able to respond quickest based on traffic patterns and proximity.

What started out as a convenience based novelty in the form of an answering machine has now developed into a highly complex system of emergency response strategies. Whether in response to a simple fender bender or a true emergency, this technology now allows us to respond accordingly and efficiently without worrying about whether or not we are maximizing our resources. And in situations which are quite literally life and death, it is good to know that we have technology we can rely on.

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