Regardless of the industry, you would be hard pressed to find an office manager who didn’t wish that they could better utilize the time that his or her staff spends on the monotonous daily tasks which so often fill up our working days. One of those tasks has long been making the dreaded follow up call with clients, suppliers, and other stakeholders. In order to confirm vital information, it is often necessary to play a game of telephone-themed cat and mouse. Days – and sometimes weeks – can pass by, literally just waiting for the phone to ring at the right moment.
But what if there was a way to simply access the first phone conversation again?
Modern voice logging systems now give managers the ability to easily and securely access previous telephone communications. These systems practically eliminate the need to follow up simply for the purposes of confirming information. Easy to search and requiring very little training to utilize, these preserved databases contain mountains of information which has, until now, gone completely underutilized.
Of course, there is also the added benefit of having a staff who is aware their interactions are being recorded at any given moment. Research has shown a significant uptick in the level of customer service provided when this is the case, as well an obvious decrease in the amount of company time which is wasted on personal tasks. When it comes down to it, even the potential for a conversation to be heard again at a later time leads to improved self-awareness among employees.
From added efficiency to improved customer service, the ability to go back and re-evaluate past interactions is an incredibly valuable tool for managers in all industries. As technology allows us to further and further refine our approach to business, it is no surprise that efficiency and satisfaction follow similar curves.