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It might seem like a simple idea… but more often than not, it is the simple ideas that turn out to be the most productive. Call loggers, or digital voice recorders designed for commercial use, have seen a significant increase in use over the course of the past decade as more and more managers seek to not only ensure that their employees’ time is being spent wisely, but also that they are protected legally in the event of a discrepancy over the information exchanged.

In the past, quality control was the main focus of call recording. This was mainly due to the fact that the information gathered was very costly and cumbersome to store and manage, and therefore spot checks were the only application that made sense from a financial perspective. But modern technology has now allowed us to store vast amounts of information relatively easily, which has led to a significant upturn in the use of this technology.

Now doctors’ offices, government officials, and anyone else who deals with sensitive information are clamouring to get on board with voice logging technology. For protection from litigation to the quick and calm resolution of disputes concerning who said what, simply being able to access the actual conversations which have occurred has become an invaluable tool to managers all across the world.

Of course, digital security has also been forced to evolve right alongside the recording technology. As more and more industries turn to this solution, the need to protect such vast quantities of information has taken top priority. In fact, many of today’s industry leaders, such as CVDS, now possess the kind of security technologies literally thought impossible just a few short years ago.

Whether for convenience or for protection, the ability to digitally log voice communications has proven to be an invaluable asset in today’s tech world. And based on current projections, it is a need which can only continue to grow as the years go on.

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In a world of hand held devices and digital everything, it might be a little bit surprising to learn that experts are still making big strides in terms of how we record and store our vocal interactions. Since telephones began connecting the world in ways we never thought possible during the early part of the last century, we have been working to develop ways to store and access the information contained within those calls.

In the beginning, a simple cassette tape-based answering machine allowed us to leave a message for the very first time. As the latter half of the century drew to a close, we started to become accustomed to customer service call being recorded occasionally as well. Companies began to spot-check their telephone communications in search of higher quality control, essentially checking in on employees to make sure that protocols were being followed and that the company was being represented accurately to its loyal client base.

In today’s digital age, the advancements are coming even faster. As it becomes possible to store much larger amounts of digital data, companies are now beginning to monitor a much higher percentage of their communications, and voice logging technology is leading the way. Not only are managers able to ensure that professionalism and accuracy of information are top priorities, but it is also possible to go back and check past communications in the event of a discrepancy.

This offers legal protection from false accusations, allows for the streamlining of disciplinary processes, and still serves the purpose of ensuring that employees are maximizing the hours spent on company time. Of course, it is also important to note that with the added capacity to store information comes the necessity to protect that information as well, which is why the sub-industry of information security has also grown by leaps and bounds.

From old-fashioned answering machines to today’s voice recording technology, we’ve certainly come a long way with a relatively simple idea…

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