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Many of us are quite familiar with the predecessor to today’s modern call logger. For the better part of three decades now, we have been greeted with the same familiar warning that our communications with this company or that company’s customer service department might be monitored for the purpose of quality assurance. But what few people realize is how far this technology has come over the past few years, as computer technology continues to open doors to places we once thought were impossible to reach.

For starters, the simple capacity to store information has allowed many companies to switch from the occasional monitoring of calls to a complex and sophisticated system that allows all of a company’s communications to be digitally stored for future reference. Now, managers can go back as far as they’d like in search of information exchanged within specific calls. In the event of poor service claims, wrongful exchange of information, or even simply checking to see if an employee is maximizing their time spent on the clock, managers now have the entire truth from which to form their opinion.

Of course, with the increase in the amount of information call loggers can now store, there also comes the need for enhanced security. Particularly with information that is of a personal nature, such as that used by medical offices or even government offices, keeping prying eyes away is a top priority. Companies such as Canada’s CVDS, an international voice recording technology leader, are leading the way in matter of security by providing a continuously updated form of encryption that is impossible to crack. Particularly with personal information, there is no such thing as too safe.

The simple truth of the matter is that information is quickly becoming the new currency. By understanding the minute details of a company’s organization, it become possible to understand how to best maximize efficiency. Even the smallest number of pennies eventually add up to dollars, and dollars saved means a happier and more productive work environment for everyone from management to front-line employees. Of course, both that happiness and those savings can then be passed along to the end consumer, enhancing the purchase experience for everyone involved.

A call logger may seem like an incredibly simple piece of technology, but the truth is that the most basic gathering of information often leads to the single most important factor of good decision making; simply being informed.

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For more than a few years now, consumers have become accustomed to one of the more primitive forms of communications recording technology. When telephoning any major company’s customer relations department, we are all familiar with the standard warning that our phone calls may be recorded for quality control purposes. In these situations, telephone calls are often selected at random to be recorded and then assessed at a later date in order to gain perspective on how a company is generally performing.

But modern day advances in this technology, including greater capacity for storage and encryption, have led to more and more companies choosing to record and monitor the majority – if not all – of their communications. This allows companies to not only ensure that their customer service practices are meeting expectations, but it also allows for the re-checking of communications in the event of a discrepancy in information. For many businesses who deal with sensitive information, this can quite literally be a lifesaver.

From government offices to healthcare professionals, anyone who deals with sensitive, urgent, and important information can benefit greatly from knowing that communications are executed with the utmost in professionalism and care. In the event of a discrepancy, the truth can be found quickly and easily, often avoiding expensive litigation proceedings. Not only does access to this information help keep businesses out of court, but it also allows smaller, daily issues to be dealt with far more efficiently than was previously possible. This simple upgrade alone can easily save hundreds, if not thousands, of man hours over the course of a fiscal year.

Of course, communications recording technology also provides the same general service as its outdated predecessor as well, only upgraded for the modern age. By storing nearly all of a company’s correspondence, managers have the ability to go well beyond random spot checking for quality. In the event of a complaint or suspicion of wrong doing, it is within a manager’s ability to simply go back and listen in on the conversation in question, getting right to the truth of the matter.

Whether it is for quality assurance,  for legal protection, or for any of the other seemingly infinite reasons one might want to have access to their business’s telephone conversations, communications recording technology is opening the door to a whole world of information that was once simply too cumbersome to collect and store. By properly utilizing this technology, managers can easily help to streamline their company’s communications process.

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