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For many government offices, the volume of telecommunication is incredible–if not properly handled, it can quickly escalate out of control. But what if there was a simple and effective call recording solution that could simplify the workload, ensure consistency in communications, and do it all in a highly secure manner? Well, one Canadian firm, CVDS, is currently offering a product line that accomplishes all of this and more.

The public has long had access to the technology to record and monitor phone calls,  but the number of concerns surrounding the technology have often left call recording solutions pigeon-holed into the sales or customer service sectors. These concerns often include factors such as the inability to search for specific conversations, the capacity to store large amounts of data, and of course, security risks.

Particularly for government offices, where the information exchanged is often of a private or sensitive nature, these concerns are quite legitimate. Fortunately, CVDS doesn’t offer the same old standard (essentially amounting to a very large tape recorder). Instead, the company focuses on providing the most up to date technology available on the market today.

This means that managers can now quickly and efficiently search for conversations using any number of criteria, using a familiar and easy to use interface. Storage capacity for audio information has grown exponentially in the past number of years, and with each new advancement, CVDS has been right there on the cusp of innovation, ensuring that their clients’ expectations are not only met, but exceeded.

Through the use of a highly secure encryption technology–even information as sensitive in nature as that dealt with by government officials–can be handled with absolute peace of mind. When it comes to maintaining a technological edge, the key is a company’s ability to stay on the very edge of breaking progress, and CVDS has a long track record of doing exactly that.

From government, to medicine, to emergency response, the most critical industries in our society are relying upon call recording solutions from CVDS. To ensure the accurate exchange of information, to fairly evaluate employee performance, and to protect one’s self from accusations of misinformation, government officials who take the security of critical information seriously need to consider who is handling their voice recording technology.

When it comes down to reputation, performance, and reliability, there is simply no better choice than the experience and expertise of CVDS.

Source: Flickr’s fairfaxcounty

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Medical services and health care facilities from all across North America are singing the praises of the newest generation of call recording technology. From a safety perspective, a financial perspective, and a common sense perspective, thousands of health care providers are now enjoying the peace of mind that comes along with a highly secure digital approach to monitoring their communications.

Years ago, people became familiar with the concept of call recording. Customer service departments and telemarketers often lead with that same familiar message: This call may be recorded for quality control purposes. Unfortunately, that’s where most people’s understanding of the technology ends.

The reality is that the benefit of using this kind of technology has grown exponentially since those early days. With the advancement of technology, the ability to record and monitor telecommunications has never been greater, and the scope of possible uses for that information has grown just as quickly.

Particularly for those in the field of medicine, the exchange of clear and concise information can literally be a matter of life and death. And of course, when there is a discrepancy between what a patient recalls being said over the telephone and what the employee recalls being said, the result is quite often the type litigation that can cost someone their livelihood. But with the ability to maintain clear record of exactly what was said, the issue of false lawsuits over the matter are nearly eliminated.

As with any growing technology, concerns over security are always a factor…but according to CVDS, an industry leader in call recording technology, call center security systems are highly maintained and constantly being updated to reflect the absolute latest in technological advancements. From a highly secure encryption technology to cutting edge research and development, the voice recording industry sets the standard for high-tech information protection.

Whether it is the monitoring of communications to ensure that company time is being maximized to its full potential, the training of new employees, or the protection of one’s business from potential lawsuits, the beauty of the services provided by companies such as CVDS is in their simplicity. The information needed to make sound business decisions exists–all we have to do is record and store it.

Source: Flickr’s Kecko

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