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At CVDS, we are constantly developing and updating our call and radio recording solutions in response to changes in the market. Technology is always moving forward and evolving, leading to changes in the ways the world communicates. This evolution therefore necessitates changes to voice recorders and dvlr systems requirements, to ensure compatibility. Thanks to the introduction of smartphones, people can place voice calls and video calls, and send text messages, emails, digital pictures, and videos, all from one device. Public safety organizations are recognizing this shift in technology, and the next gen 911 initiative was developed in response to these changes. .

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Companies that use voice recorders and DVLR technology benefit from accurate call recording and archiving features, important in protecting a company’s liability when presented with a customer contestation. They also gain a powerful tool that when properly used, can result in better customer service. Following are three ways that management can improve the quality of customer service and increase customer retention with voice recorders and call recording technology. .

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From public safety groups, to military applications, and even busy call centers, our dvlr systems are designed to meet a number of requirements. No matter the industry, our call recording and radio recording technology can be used to reliably capture information and provide accurate and easily retrievable records. This information can then be used by organizations to improve the success of their operations and of their bottom line. .

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Call recording technology is commonly used by call centers to record and archive customer transactions for liability purposes, and to ensure current marketing and sales tactics are effective and resulting in satisfied clients. Call recording also has valuable applications in both employee training and performance review. .

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