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Digital call logging can facilitate workflow by decreasing the load on administration through efficient storage of customer and operator data. Doing so not only streamlines the business model, but also reduces staff turnover and improves working environments.

When it comes to call centers, there is more to call logging than keeping a detailed record of customer interactions. Digital logging allows for companies to archive a high quantity of calls in order to recall them for evaluation. This can be easily done due to the digital advances that have given a massive boost to companies requiring a call recording solution. .

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Digital call recording plays an important role in dispatch centers and can provide law enforcement with the tools necessary to accomplish a given task and ensure the safety of the public. .

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Being a salesperson is a demanding task, both arduous and taxing. However, for companies, sales are what drive revenue, and more importantly profit, which means it is of utmost importance. Perhaps the closest medium to the door-to-door salesperson is the telemarketer – a word that makes many people cringe. Fortunately for businesses, it works, but only if done properly. Digital call recording makes that happen.

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Industry competition is at an all-time high as companies strive to win out their competitors with marketing strategy, but also building customer relations and a strong internal force that delivers their customer’s needs. This day and age customer service is paramount and using a digital call recorder is a pivotal step in assuring it’s achieved. .

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Industries that use radios such as public safety organizations need powerful radio recording systems to ensure that all data is captured accurately and can be retrieved quickly. CVDS develops and manufactures the ComLog voice recorder that service many industries, including public safety groups. CVDS understands the need for recording systems to be reliable and accurate.  Other important features to consider when evaluating recording systems are instant replay options, clarity of the recording, and retrieval ability. As these recordings may eventually serve as evidence in legal court proceedings the accuracy and security of these recording is of utmost importance, so as to avoid any lost information or tampering of the record. .

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When there’s an emergency taking place the natural reaction is to pick up a phone and call the police. Yet in today’s society where sophisticated cell phones and digital technology are the norm, these emergency calls may come in the form of live texting or a video phone call. Public safety organizations need to have systems in place to properly record and store these types of calls .

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