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It might seem like a simple idea… but more often than not, it is the simple ideas that turn out to be the most productive. Call loggers, or digital voice recorders designed for commercial use, have seen a significant increase in use over the course of the past decade as more and more managers seek to not only ensure that their employees’ time is being spent wisely, but also that they are protected legally in the event of a discrepancy over the information exchanged.

In the past, quality control was the main focus of call recording. This was mainly due to the fact that the information gathered was very costly and cumbersome to store and manage, and therefore spot checks were the only application that made sense from a financial perspective. But modern technology has now allowed us to store vast amounts of information relatively easily, which has led to a significant upturn in the use of this technology.

Now doctors’ offices, government officials, and anyone else who deals with sensitive information are clamouring to get on board with voice logging technology. For protection from litigation to the quick and calm resolution of disputes concerning who said what, simply being able to access the actual conversations which have occurred has become an invaluable tool to managers all across the world.

Of course, digital security has also been forced to evolve right alongside the recording technology. As more and more industries turn to this solution, the need to protect such vast quantities of information has taken top priority. In fact, many of today’s industry leaders, such as CVDS, now possess the kind of security technologies literally thought impossible just a few short years ago.

Whether for convenience or for protection, the ability to digitally log voice communications has proven to be an invaluable asset in today’s tech world. And based on current projections, it is a need which can only continue to grow as the years go on.

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From the very advent of telephone technology, people have strived for a way to preserve the information exchanged during these conversations, and today’s voice logging systems are the latest reincarnation of a technology which has been decades in the making. Starting with the standard customer service tracking systems nearly thirty years ago, companies have been very keen to monitor and record their telephone exchanges with clients, customers, and suppliers. Access to this relatively simple information can not only allow managers the ability to control the quality of customer service being provided by their employees, but also ensure that company time is not being used for personal purposes, and it also has the ability to protect against claims of misinformation.

For certain industries – such as medicine, government, and law – the very sensitive nature of the information being exchanged makes for the perfect environment in which to utilize voice logging technology. Because mistakes in these types of workplaces can easily lead to the loss of significant sums of money, or worse, negative health effects, the ability to ensure nearly perfect communications can be the difference between a successful office and one which does not last very long. In order to ensure that their employees are performing up to snuff, managers can simply inform their staff that communications will be randomly monitored. Even the off chance that a given call may be recorded has been shown to significantly raise employee awareness and performance.

Of course, there is also the chance that employees may not be maximizing their working time. In the event that staff have been using communication lines for personal purposes, voice logging systems have been shown to dramatically reduce the amount of company time being wasted. Simply put, people perform to standards better when they are aware that they may be monitored.

But for businesses which deal with sensitive information on a regular basis, the main benefit may very well be that definitive legal proof of all communications now exists. If there is any kind of discrepancy which leads to financial loss, or even injury, the cause can be found quickly and in an unbiased manner. And with today’s heavily encrypted communications technology, privacy has never been safer than it is in modern call logging systems.

From the very beginning, managers recognized the opportunity for improvement which existed within a company’s communications systems, and today’s logging technology has finally opened the door to all of that potential.

voice logging

Image courtesy of Flickr’s andrew.wippler

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For more than a few years now, consumers have become accustomed to one of the more primitive forms of communications recording technology. When telephoning any major company’s customer relations department, we are all familiar with the standard warning that our phone calls may be recorded for quality control purposes. In these situations, telephone calls are often selected at random to be recorded and then assessed at a later date in order to gain perspective on how a company is generally performing.

But modern day advances in this technology, including greater capacity for storage and encryption, have led to more and more companies choosing to record and monitor the majority – if not all – of their communications. This allows companies to not only ensure that their customer service practices are meeting expectations, but it also allows for the re-checking of communications in the event of a discrepancy in information. For many businesses who deal with sensitive information, this can quite literally be a lifesaver.

From government offices to healthcare professionals, anyone who deals with sensitive, urgent, and important information can benefit greatly from knowing that communications are executed with the utmost in professionalism and care. In the event of a discrepancy, the truth can be found quickly and easily, often avoiding expensive litigation proceedings. Not only does access to this information help keep businesses out of court, but it also allows smaller, daily issues to be dealt with far more efficiently than was previously possible. This simple upgrade alone can easily save hundreds, if not thousands, of man hours over the course of a fiscal year.

Of course, communications recording technology also provides the same general service as its outdated predecessor as well, only upgraded for the modern age. By storing nearly all of a company’s correspondence, managers have the ability to go well beyond random spot checking for quality. In the event of a complaint or suspicion of wrong doing, it is within a manager’s ability to simply go back and listen in on the conversation in question, getting right to the truth of the matter.

Whether it is for quality assurance,  for legal protection, or for any of the other seemingly infinite reasons one might want to have access to their business’s telephone conversations, communications recording technology is opening the door to a whole world of information that was once simply too cumbersome to collect and store. By properly utilizing this technology, managers can easily help to streamline their company’s communications process.

Source: Pinterest @ Centralized Showings

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Regardless of what industry or line of work you happen to work in, the truth is that saving money leads to a better bottom line, which is why more and more people have made the switch to call recording. Solutions for quality control, legal protection and employee performance improvements range from expensive training programs to outdated punishment and reward based systems, but the truth is that nothing is more effective than the simple awareness that any given interaction can be monitored.

Modern companies that specialize in the installation and monitoring of call recording solution technology can easily protect client businesses from incurring substantial losses on a number of different fronts. A large portion of this clientele base is centered in the fields of medicine, law, and government (these are all businesses that require the utmost attention to detail when it comes to liability and security).

In order to understand how to best adjust employee to customer relations for the betterment of everyone’s experience, a manager has to know everything about the daily communications of his/her staff. Of course, the simple installation of a voice recording system usually results in higher employee awareness, which in turn positively affects customer relations.

For managers in the fields of medicine and government, legal liability is of significant concern, due to the highly important and sensitive nature of the information being exchanged. With the installation of a voice recording system, a highly secure, encrypted digital copy of all conversations can be stored and accessed indefinitely, allowing for accurate assessment of whether or not proper procedure was followed during the exchange of any information that occurred over the company’s phone lines. This knowledge, and potential evidence, can easily save a business hundreds of thousands of dollars during any given exchange.

From the most highly sensitive industries in the world, right down to the Mom and Pop shop across the street, the simple fact of the matter is that having more information about the specific ways by which your employees and clients interact is an invaluable piece of the customer service puzzle. When you also factor in the inherent legal protection that a high-quality call recording solution provides, it is difficult to argue that a relatively small investment can quite easily save a business big dollars. Running any business is not an easy proposition in today’s economy, but by accessing and utilizing as much information as possible, a good manager can still ensure that the best interests of the business are well looked after.

Source: Flickr’s alanclarkdesign

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Call recording is a very simple concept with some very complicated (but quite beneficial) applications, some of which are beginning to come to light for the heads of the small handful of government offices that have made the switch to voice recording technologies. Simply put, the technology allows for the preservation of voice to voice communications by recording and saving these conversations for future reference.

For many government offices in particular, the sensitive nature of the information being exchanged means that a great deal of conversations are very important, not only to the office in question, but also to the constituents that they serve. For this reason, it absolutely paramount that those in charge are able to manage these communications both efficiently and effectively. Call recording technology makes this possible.

By allowing ongoing access to past calls, providers of voice recording technology give managers the ability to monitor employee performance, ensuring that all required standards are being met on a consistent basis. While this type of information is relevant to nearly every type of manager, government operations (in particular) tend to hold to a higher standard, meaning that citizens expect nothing short of the absolute best from their civil employees. This type of technology allows constant access for managers hoping to ensure that their own offices meet this golden standard.

Of course, there are also the legal benefits to having unlimited access to unbiased accounts of very specific conversations. In the event of a discrepancy between what an employee recalls being said and what the caller recalls being told, there is a large amount of legal grey area. Depending upon the information being discussed, government can easily risk being held accountable for making statements which are untrue, or even failing to disclose information which is relevant to the situation at hand. In order to avoid costly litigation, many managers have found it necessary to implement call recording systems simply as a safety net for misunderstandings and for opportunistic scammers who would love nothing more than to score a free lunch courtesy of their local elected official.

Whether it is in the name of employee performance or for simple liability protection, today’s systems are more secure than ever before. By encrypting data with the most up to date technology, managers can rest assured that their information is not only looked after with the utmost of care, but also that they are able to protect themselves from self-inflicted inefficiencies and would-be scam artists.

Source: Flickr’s alanclarkdesign

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For many government offices, the volume of telecommunication is incredible–if not properly handled, it can quickly escalate out of control. But what if there was a simple and effective call recording solution that could simplify the workload, ensure consistency in communications, and do it all in a highly secure manner? Well, one Canadian firm, CVDS, is currently offering a product line that accomplishes all of this and more.

The public has long had access to the technology to record and monitor phone calls,  but the number of concerns surrounding the technology have often left call recording solutions pigeon-holed into the sales or customer service sectors. These concerns often include factors such as the inability to search for specific conversations, the capacity to store large amounts of data, and of course, security risks.

Particularly for government offices, where the information exchanged is often of a private or sensitive nature, these concerns are quite legitimate. Fortunately, CVDS doesn’t offer the same old standard (essentially amounting to a very large tape recorder). Instead, the company focuses on providing the most up to date technology available on the market today.

This means that managers can now quickly and efficiently search for conversations using any number of criteria, using a familiar and easy to use interface. Storage capacity for audio information has grown exponentially in the past number of years, and with each new advancement, CVDS has been right there on the cusp of innovation, ensuring that their clients’ expectations are not only met, but exceeded.

Through the use of a highly secure encryption technology–even information as sensitive in nature as that dealt with by government officials–can be handled with absolute peace of mind. When it comes to maintaining a technological edge, the key is a company’s ability to stay on the very edge of breaking progress, and CVDS has a long track record of doing exactly that.

From government, to medicine, to emergency response, the most critical industries in our society are relying upon call recording solutions from CVDS. To ensure the accurate exchange of information, to fairly evaluate employee performance, and to protect one’s self from accusations of misinformation, government officials who take the security of critical information seriously need to consider who is handling their voice recording technology.

When it comes down to reputation, performance, and reliability, there is simply no better choice than the experience and expertise of CVDS.

Source: Flickr’s fairfaxcounty

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Medical services and health care facilities from all across North America are singing the praises of the newest generation of call recording technology. From a safety perspective, a financial perspective, and a common sense perspective, thousands of health care providers are now enjoying the peace of mind that comes along with a highly secure digital approach to monitoring their communications.

Years ago, people became familiar with the concept of call recording. Customer service departments and telemarketers often lead with that same familiar message: This call may be recorded for quality control purposes. Unfortunately, that’s where most people’s understanding of the technology ends.

The reality is that the benefit of using this kind of technology has grown exponentially since those early days. With the advancement of technology, the ability to record and monitor telecommunications has never been greater, and the scope of possible uses for that information has grown just as quickly.

Particularly for those in the field of medicine, the exchange of clear and concise information can literally be a matter of life and death. And of course, when there is a discrepancy between what a patient recalls being said over the telephone and what the employee recalls being said, the result is quite often the type litigation that can cost someone their livelihood. But with the ability to maintain clear record of exactly what was said, the issue of false lawsuits over the matter are nearly eliminated.

As with any growing technology, concerns over security are always a factor…but according to CVDS, an industry leader in call recording technology, call center security systems are highly maintained and constantly being updated to reflect the absolute latest in technological advancements. From a highly secure encryption technology to cutting edge research and development, the voice recording industry sets the standard for high-tech information protection.

Whether it is the monitoring of communications to ensure that company time is being maximized to its full potential, the training of new employees, or the protection of one’s business from potential lawsuits, the beauty of the services provided by companies such as CVDS is in their simplicity. The information needed to make sound business decisions exists–all we have to do is record and store it.

Source: Flickr’s Kecko

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Call recording represents the modern application of a decade old concept, and has the potential to save millions of dollars by streamlining the efficiency of a company’s communications. The idea is to simply utilize modern technology in a way that allows for the efficient and secure recording and storage of a company’s voice communications. Companies such as CVDS are leading the way in the development and instillation of such technologies, and many industries have begun to sing the praises of having a secure and reliable back-up of previously occurring conversations.

This technology has many obvious applications, from the transportation sector all the way to schools and healthcare. Any time that valuable and potentially sensitive information is being exchanged on a regular basis, it only makes sense to protect that information via any means necessary. From the ability to monitor and control customer service interactions to ensure a high standard of excellence, all the way to simply being able to prove that a specific set of instructions were delivered with the necessary clarity, call recording is a simple concept with a seemingly infinite number of useful applications.

In government, more and more municipalities and regions have begun to use call recording in order to streamline their communications. Although many of the same benefits appeal to government as to other industries, one element in particular has drawn the attention of elected officials–liability protection. As important information is often exchanged by government offices, having a recorded back-up of all phone communications can play a vital role in ensuring that all employees have followed the proper procedure and have revealed all of the necessary information. This provides a level of legal protection that has never before been possible, all while protecting the public’s information with a highly secure database.

Call recording technologies may seem like an obvious application of our modern abilities, but the best ideas are nearly always the simplest. In industries where information is exchanged on a regular basis, it only makes sense protect it in the most secure manner possible.

Source: Flickr’s brianac37

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For those who work in the transportation sector, a new call recording solution is beginning to change the way that business operates. For as long as we have had the ability transport large quantities of goods across large distances, there has been a consistent demand for innovation in the ways by which we perform this transportation. As with most corners of industry, the business that is best able to maximize their time and effort will produce the most efficient results.

For transportation, the efficient exchange of information is quite often the deciding factor in how profitable a business becomes. From dispatching basic delivery information to updating weather and traffic patterns for drivers already on the road, consistency and clarity of information is what separates the most successful firms. Now, for the first time, call recording solutions are beginning to appear across the transportation industry on a wide scale. Companies like CVDS have finally brought forth a technology that allows for the quick and easy access of information (which can be exchanged vocally using any number of technologies, from telephone to radio and beyond).

By providing a highly secure database of past communications, a call recording solution allows businesses to protect themselves against any number of costs. Monitoring of employee communications ensures that company time is used to its maximum potential, potentially saving thousands of dollars per year.

Of course, there is also the added benefit of protection from litigation in the event of a communication discrepancy. Should a supplier or customer believe that they were falsely informed for any reason, there is a quick and easy reference to which the authorities can refer. In this sense, the installation of voice recording technology can save a business countless dollars and lost man hours.

For the simple peace of mind of knowing that all communications can be reviewed, and for the safety and protection of knowing that your business is covered in the event of a discrepancy, voice recording technology simply makes sense. Whether for efficiency or for protection, this simplest of ideas can pay off significantly in the long run.

Source: Flickr's Matt Blaze

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Call recording is a relatively simple concept that has the potential to save millions of dollars in nearly every industry across the board. The idea is as straightforward as it sounds–companies such as Canada’s CVDS offer their services to firms across all sectors of industry, recording and storing voice conversations for future reference in a highly secure database.

One of the areas that could benefit the most from this type of service has, for the most part, been vastly underserved to this point. Due to the simple volume of communications that occur in a given day, offices across all levels of government could stand to gain quite a bit from the adoption of call recording technology.

Most of us are familiar with the idea of companies recording certain telephone conversations with the aim of improving customer service and monitoring employee interactions to ensure that all internal standards are being met. Whether at a municipal or federal level, this type of monitoring also offers significant benefits to government as well. Whether it is ensuring proper protocols are being followed, or simply discouraging the use of company time for personal calls, research has shown significant improvements with the simple installation of the technology.

Of course, there is also the benefit of significantly improved efficiency. Call recording allows fo

r a quick reference back to previous calls with the simple touch of a button. Instead of repeated calls to confirm vital information, one recorded phone call can quickly and easily eliminate the need for redundant practices.

Perhaps the most appealing aspect (as it pertains to government) is the safety net that voice recording technology can provide. In many cases, disputes concerning whether or not proper information was given can cripple the efficiency of a government. Having access to the actual call in question can help officials accurately determine whether or not a mistake has been made. Proper adjustments can be made in the event of an error, and disputes can be definitively settled without having to go through the process of a he-said, she-said argument, wasting valuable time and resources.

Source: Image courtesy of Flickr's MarcinMonko.

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