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Although important in nearly every sector of industry, there are few places where communication is as vital as it is in the transportation sector…which is exactly why so many businesses have turned to call recording solutions. From scheduling deliveries to avoiding inclimate weather, the need to exchange information when transporting both people and goods is vital for the safety, convenience, and profitability of a business.

Companies who offer digital audio logging as a call recording solution, such as Canada’s CVDS, are becoming very hot commodities in the modern market. The service provided may seem straightforward, but it is incredibly valuable. These companies use digital technology to record and store all company communications (or whatever part of those communications the customer chooses). The conversations are stored in a highly secure, encrypted format which can only be accessed by those individuals that the company selects.

For many firms, being in constant contact with customers can be difficult, so the main benefit of this solution lies in the increased efficiency of never having to call back. By simply checking the logs, a manager can quickly and easily confirm details such as delivery addresses, directions, and scheduled pick up and drop off times.

Of course, in the event of a discrepancy that ends up affecting

the bottom line, the fau

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lt of the situation can be easily ascertained. Having a detailed depiction of the exact information exchanged, makes it easy to avoid complicated and expensive litigation processes that often tie up a business’s time, money, and energy (regardless of the outcome).

A third benefit to the implementation of a call recording solution from a firm such as CVDS is to monitor and adjust employee performance. In many cases, simply knowing that a call may be recorded is enough incentive to promote a significant improvement in total performance. In a situation where conflict occurs, it is easy to gather the true facts of what has occurred, allowing managers to react based upon reality rather than simply taking one word over another.

For the transportation sector in particular, it seems imminent that voice recording technology will soon become the new standard, leaving anyone without the ability to reference past communications completely out in the dark.

Source: Image Courtesy of Flickr's rofanator.

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For the past ten years, nearly everyone involved in the communications industry has heard the buzz about the next wave in emergency response, referred to colloquially as ‘Next Gen 911’, but beyond a catchy name and weighty reputation, what exactly does this service upgrade entail?

Well, the best way to think about it is as a brand new, significantly larger, information infrastructure. Whereas the current system allows for communication with emergency response experts via telephone only, Next Gen 911 is an adaptation of the same model, but designed to accommodate modern communication devices. Emergency operators will soon be able to process text messages, videos, pictures, and even data files which have been sent from the general public.
This not only allows for greater access to emergency response, it also allows the operators themselves to develop a clearer understanding of each emergency situation. This will help them properly allocate both resources and personnel, as well as allowing operators to provide more accurate instructions to the person who contacted them. Simply put, it is a system that will make the process of saving lives more efficient and more effective by allowing for the greatest possible communication between those on the ground and those who are able to help.

Originally developed and proposed in 2000, the new system officially achieved proof of concept in 2008, and has been closing in on full implementation for several months now. With it being such a large scale and obviously important operation, the logistics of bringing Next Gen 911 to reality across North America have demanded a lengthy and inclusive testing phase, but now that it has reached the point of implementation, the excitement around this life-saving technology is beginning to build quickly.

With beneficial applications that are still revealing themselves to this day (including better access to emergency response for the hearing impaired and the ability communicate to oncoming traffic that an accident has occurred ahead), Next Gen 911 infrastructure has proven itself to be the next step in emergency response technology, capable of cutting costs, reducing inefficiencies, and most importantly, saving lives.

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A helpful tool that is used by many different types of organizations and for different applications, an audio logger can be described as a simple recording device. It can be in the form of a radio, voice or call recorder used to record analog, digital, and VoIP calls and transmissions from telephone, radio, and console sources. But audio loggers are more than just simple recording devices. Thanks to easy to use interfaces, reliable archiving capabilities and other related features, audio recorders can be used for many different applications.

At CVDS, we design several types of audio loggers intended to handle a diverse range of customer needs, as well as meet industry-specific requirements. We can also design custom recording solutions. We work with a wide variety of clients, from public safety organizations, such as police and fire departments, military and government, and even campus security. The audio logger is also commonly used in call centers, particularly by banks, financial institutions, insurance companies, and telemarketing groups. Even oil, gas, and electric companies employ audio loggers. Of course, our audio loggers are also ideal for use in the transport industry, regardless of whether the loggers are used for air, marine, or rail traffic control.

The information captured by our recorders has the potential to serve several purposes. For example, a bank may use an audio logger to capture interactions between customer service agents and clients. These recordings can later be analyzed to determine several things (Ex. to establish if clients are being serviced properly, to gage customer interest in specific products and sales promotions, or to determine the success of telemarketing scripts). Once they have this information, management can use it to improve weak areas and to come up with new sales tactics. A public safety organization may be more concerned with the accurate archiving and retrieval ability of an audio logger.

These types of recordings may eventually be used as evidence for legal proceedings, and so they must be tamper-proof. When used for military purposes, an audio logger has to be able to withstand harsh conditions along with reliably and clearly capturing information, and offering users quick and easy retrieval in case of an emergency. No matter the situation, our recording systems are up to the challenge.

Image provided courtesy of Flickr’s vlima.com.

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Companies that use voice recorders and DVLR technology benefit from accurate call recording and archiving features, important in protecting a company’s liability when presented with a customer contestation. They also gain a powerful tool that when properly used, can result in better customer service. Following are three ways that management can improve the quality of customer service and increase customer retention with voice recorders and call recording technology. .

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From public safety groups, to military applications, and even busy call centers, our dvlr systems are designed to meet a number of requirements. No matter the industry, our call recording and radio recording technology can be used to reliably capture information and provide accurate and easily retrievable records. This information can then be used by organizations to improve the success of their operations and of their bottom line. .

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