Home / Blog

Many people do not realize it, but it is often the simplest of ideas that leads to the some of the greatest advances in the world. Take our emergency response system, for example. For a while now, we have had the ability to locate a cellular phone in use by means of satellite tracking, and we have also had the ability to record just about any conversation and store it again for later use.

But now there is a technology which is combining these two relatively straightforward processes, along with a few others, in order to make a functional difference in saving lives. By using modern technology to record and encrypt phone conversations with emergency response operators, service coordinators are now able to reference back to information exchanged. In the event of a phone being disconnected, this simple little tool can easily make the difference between life and death.

But the benefits do not stop there. Even in the event of a person being unable to respond, by simply taking a snapshot of the information as it comes in, an operator can pinpoint the location of the call, direct the nearest response team to the scene, and even re-route traffic away from the location to ease traffic concerns and help avoid further incidents.

Simply having access to information is often half of the battle when it comes to emergency response. By having an immediate reference to everything that has already been said, as well as the ability to zero in on the location of a call and them efficiently communicate with responders in the area, operators can literally save more lives in less time.

Public safety recording is little more than the culmination of several good ideas into one life-saving package, but given its proven record of success, it looks like an innovation that is certainly here to stay.

[wpsr_socialbts url="http://www.cvds.com/2013/10/28/public-safety-recording-is-saving-lives" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

There was a time not all that long ago when the answering machine represented the cutting edge in voice recording technology. Fast forward to today and the ways which we record ourselves seem to multiply with each passing day. From hand-held devices to security systems, it seems as if we are now being recorded at every turn. Now one company, Canada’s CVDS, is helping to weave these technologies into one integrated approach which is helping to save lives when and where it is needed most.

One of the most difficult parts of the job for emergency response teams in most towns is receiving accurate information as quickly as possible. Simply knowing exactly where to go and exactly what to expect once they arrive can make a significant impact on the chances of survival for everyone involved.

Modern 911 recording systems make an immediate and automatic recording of all conversations with emergency response operators, as you might expect. But some systems also do much, much more. The application of satellite and cellular technology allows for precise geographic pinpointing of emergency calls, re-routing of traffic flow to alleviate congestions around the scene, and even helps to determine which emergency response vehicles are able to respond quickest based on traffic patterns and proximity.

What started out as a convenience based novelty in the form of an answering machine has now developed into a highly complex system of emergency response strategies. Whether in response to a simple fender bender or a true emergency, this technology now allows us to respond accordingly and efficiently without worrying about whether or not we are maximizing our resources. And in situations which are quite literally life and death, it is good to know that we have technology we can rely on.

[wpsr_socialbts url="http://www.cvds.com/2013/08/13/911-recording-saves-lives" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

Many of us are quite familiar with the predecessor to today’s modern call logger. For the better part of three decades now, we have been greeted with the same familiar warning that our communications with this company or that company’s customer service department might be monitored for the purpose of quality assurance. But what few people realize is how far this technology has come over the past few years, as computer technology continues to open doors to places we once thought were impossible to reach.

For starters, the simple capacity to store information has allowed many companies to switch from the occasional monitoring of calls to a complex and sophisticated system that allows all of a company’s communications to be digitally stored for future reference. Now, managers can go back as far as they’d like in search of information exchanged within specific calls. In the event of poor service claims, wrongful exchange of information, or even simply checking to see if an employee is maximizing their time spent on the clock, managers now have the entire truth from which to form their opinion.

Of course, with the increase in the amount of information call loggers can now store, there also comes the need for enhanced security. Particularly with information that is of a personal nature, such as that used by medical offices or even government offices, keeping prying eyes away is a top priority. Companies such as Canada’s CVDS, an international voice recording technology leader, are leading the way in matter of security by providing a continuously updated form of encryption that is impossible to crack. Particularly with personal information, there is no such thing as too safe.

The simple truth of the matter is that information is quickly becoming the new currency. By understanding the minute details of a company’s organization, it become possible to understand how to best maximize efficiency. Even the smallest number of pennies eventually add up to dollars, and dollars saved means a happier and more productive work environment for everyone from management to front-line employees. Of course, both that happiness and those savings can then be passed along to the end consumer, enhancing the purchase experience for everyone involved.

A call logger may seem like an incredibly simple piece of technology, but the truth is that the most basic gathering of information often leads to the single most important factor of good decision making; simply being informed.

Source: Pinterest @ businessihub.com

[wpsr_socialbts url="http://www.cvds.com/2013/05/30/managers-turning-to-call-logger-technology" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

For more than a few years now, consumers have become accustomed to one of the more primitive forms of communications recording technology. When telephoning any major company’s customer relations department, we are all familiar with the standard warning that our phone calls may be recorded for quality control purposes. In these situations, telephone calls are often selected at random to be recorded and then assessed at a later date in order to gain perspective on how a company is generally performing.

But modern day advances in this technology, including greater capacity for storage and encryption, have led to more and more companies choosing to record and monitor the majority – if not all – of their communications. This allows companies to not only ensure that their customer service practices are meeting expectations, but it also allows for the re-checking of communications in the event of a discrepancy in information. For many businesses who deal with sensitive information, this can quite literally be a lifesaver.

From government offices to healthcare professionals, anyone who deals with sensitive, urgent, and important information can benefit greatly from knowing that communications are executed with the utmost in professionalism and care. In the event of a discrepancy, the truth can be found quickly and easily, often avoiding expensive litigation proceedings. Not only does access to this information help keep businesses out of court, but it also allows smaller, daily issues to be dealt with far more efficiently than was previously possible. This simple upgrade alone can easily save hundreds, if not thousands, of man hours over the course of a fiscal year.

Of course, communications recording technology also provides the same general service as its outdated predecessor as well, only upgraded for the modern age. By storing nearly all of a company’s correspondence, managers have the ability to go well beyond random spot checking for quality. In the event of a complaint or suspicion of wrong doing, it is within a manager’s ability to simply go back and listen in on the conversation in question, getting right to the truth of the matter.

Whether it is for quality assurance,  for legal protection, or for any of the other seemingly infinite reasons one might want to have access to their business’s telephone conversations, communications recording technology is opening the door to a whole world of information that was once simply too cumbersome to collect and store. By properly utilizing this technology, managers can easily help to streamline their company’s communications process.

Source: Pinterest @ Centralized Showings

[wpsr_socialbts url="http://www.cvds.com/2013/05/29/communications-recording-technology-saves-money-and-time" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

Regardless of what industry or line of work you happen to work in, the truth is that saving money leads to a better bottom line, which is why more and more people have made the switch to call recording. Solutions for quality control, legal protection and employee performance improvements range from expensive training programs to outdated punishment and reward based systems, but the truth is that nothing is more effective than the simple awareness that any given interaction can be monitored.

Modern companies that specialize in the installation and monitoring of call recording solution technology can easily protect client businesses from incurring substantial losses on a number of different fronts. A large portion of this clientele base is centered in the fields of medicine, law, and government (these are all businesses that require the utmost attention to detail when it comes to liability and security).

In order to understand how to best adjust employee to customer relations for the betterment of everyone’s experience, a manager has to know everything about the daily communications of his/her staff. Of course, the simple installation of a voice recording system usually results in higher employee awareness, which in turn positively affects customer relations.

For managers in the fields of medicine and government, legal liability is of significant concern, due to the highly important and sensitive nature of the information being exchanged. With the installation of a voice recording system, a highly secure, encrypted digital copy of all conversations can be stored and accessed indefinitely, allowing for accurate assessment of whether or not proper procedure was followed during the exchange of any information that occurred over the company’s phone lines. This knowledge, and potential evidence, can easily save a business hundreds of thousands of dollars during any given exchange.

From the most highly sensitive industries in the world, right down to the Mom and Pop shop across the street, the simple fact of the matter is that having more information about the specific ways by which your employees and clients interact is an invaluable piece of the customer service puzzle. When you also factor in the inherent legal protection that a high-quality call recording solution provides, it is difficult to argue that a relatively small investment can quite easily save a business big dollars. Running any business is not an easy proposition in today’s economy, but by accessing and utilizing as much information as possible, a good manager can still ensure that the best interests of the business are well looked after.

Source: Flickr’s alanclarkdesign

[wpsr_socialbts url="http://www.cvds.com/2013/04/18/call-recording-solutions-that-make-sense" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

Call recording is a very simple concept with some very complicated (but quite beneficial) applications, some of which are beginning to come to light for the heads of the small handful of government offices that have made the switch to voice recording technologies. Simply put, the technology allows for the preservation of voice to voice communications by recording and saving these conversations for future reference.

For many government offices in particular, the sensitive nature of the information being exchanged means that a great deal of conversations are very important, not only to the office in question, but also to the constituents that they serve. For this reason, it absolutely paramount that those in charge are able to manage these communications both efficiently and effectively. Call recording technology makes this possible.

By allowing ongoing access to past calls, providers of voice recording technology give managers the ability to monitor employee performance, ensuring that all required standards are being met on a consistent basis. While this type of information is relevant to nearly every type of manager, government operations (in particular) tend to hold to a higher standard, meaning that citizens expect nothing short of the absolute best from their civil employees. This type of technology allows constant access for managers hoping to ensure that their own offices meet this golden standard.

Of course, there are also the legal benefits to having unlimited access to unbiased accounts of very specific conversations. In the event of a discrepancy between what an employee recalls being said and what the caller recalls being told, there is a large amount of legal grey area. Depending upon the information being discussed, government can easily risk being held accountable for making statements which are untrue, or even failing to disclose information which is relevant to the situation at hand. In order to avoid costly litigation, many managers have found it necessary to implement call recording systems simply as a safety net for misunderstandings and for opportunistic scammers who would love nothing more than to score a free lunch courtesy of their local elected official.

Whether it is in the name of employee performance or for simple liability protection, today’s systems are more secure than ever before. By encrypting data with the most up to date technology, managers can rest assured that their information is not only looked after with the utmost of care, but also that they are able to protect themselves from self-inflicted inefficiencies and would-be scam artists.

Source: Flickr’s alanclarkdesign

[wpsr_socialbts url="http://www.cvds.com/2013/04/09/call-recording-systems-save-big-bucks-for-government-offices" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

For many government offices, the volume of telecommunication is incredible–if not properly handled, it can quickly escalate out of control. But what if there was a simple and effective call recording solution that could simplify the workload, ensure consistency in communications, and do it all in a highly secure manner? Well, one Canadian firm, CVDS, is currently offering a product line that accomplishes all of this and more.

The public has long had access to the technology to record and monitor phone calls,  but the number of concerns surrounding the technology have often left call recording solutions pigeon-holed into the sales or customer service sectors. These concerns often include factors such as the inability to search for specific conversations, the capacity to store large amounts of data, and of course, security risks.

Particularly for government offices, where the information exchanged is often of a private or sensitive nature, these concerns are quite legitimate. Fortunately, CVDS doesn’t offer the same old standard (essentially amounting to a very large tape recorder). Instead, the company focuses on providing the most up to date technology available on the market today.

This means that managers can now quickly and efficiently search for conversations using any number of criteria, using a familiar and easy to use interface. Storage capacity for audio information has grown exponentially in the past number of years, and with each new advancement, CVDS has been right there on the cusp of innovation, ensuring that their clients’ expectations are not only met, but exceeded.

Through the use of a highly secure encryption technology–even information as sensitive in nature as that dealt with by government officials–can be handled with absolute peace of mind. When it comes to maintaining a technological edge, the key is a company’s ability to stay on the very edge of breaking progress, and CVDS has a long track record of doing exactly that.

From government, to medicine, to emergency response, the most critical industries in our society are relying upon call recording solutions from CVDS. To ensure the accurate exchange of information, to fairly evaluate employee performance, and to protect one’s self from accusations of misinformation, government officials who take the security of critical information seriously need to consider who is handling their voice recording technology.

When it comes down to reputation, performance, and reliability, there is simply no better choice than the experience and expertise of CVDS.

Source: Flickr’s fairfaxcounty

[wpsr_socialbts url="http://www.cvds.com/2013/03/19/government-catching-on-to-call-recording-solution" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

Medical services and health care facilities from all across North America are singing the praises of the newest generation of call recording technology. From a safety perspective, a financial perspective, and a common sense perspective, thousands of health care providers are now enjoying the peace of mind that comes along with a highly secure digital approach to monitoring their communications.

Years ago, people became familiar with the concept of call recording. Customer service departments and telemarketers often lead with that same familiar message: This call may be recorded for quality control purposes. Unfortunately, that’s where most people’s understanding of the technology ends.

The reality is that the benefit of using this kind of technology has grown exponentially since those early days. With the advancement of technology, the ability to record and monitor telecommunications has never been greater, and the scope of possible uses for that information has grown just as quickly.

Particularly for those in the field of medicine, the exchange of clear and concise information can literally be a matter of life and death. And of course, when there is a discrepancy between what a patient recalls being said over the telephone and what the employee recalls being said, the result is quite often the type litigation that can cost someone their livelihood. But with the ability to maintain clear record of exactly what was said, the issue of false lawsuits over the matter are nearly eliminated.

As with any growing technology, concerns over security are always a factor…but according to CVDS, an industry leader in call recording technology, call center security systems are highly maintained and constantly being updated to reflect the absolute latest in technological advancements. From a highly secure encryption technology to cutting edge research and development, the voice recording industry sets the standard for high-tech information protection.

Whether it is the monitoring of communications to ensure that company time is being maximized to its full potential, the training of new employees, or the protection of one’s business from potential lawsuits, the beauty of the services provided by companies such as CVDS is in their simplicity. The information needed to make sound business decisions exists–all we have to do is record and store it.

Source: Flickr’s Kecko

[wpsr_socialbts url="http://www.cvds.com/2013/03/12/call-recording-is-big-business-for-medical-care-facilities" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

For those who work in the transportation sector, a new call recording solution is beginning to change the way that business operates. For as long as we have had the ability transport large quantities of goods across large distances, there has been a consistent demand for innovation in the ways by which we perform this transportation. As with most corners of industry, the business that is best able to maximize their time and effort will produce the most efficient results.

For transportation, the efficient exchange of information is quite often the deciding factor in how profitable a business becomes. From dispatching basic delivery information to updating weather and traffic patterns for drivers already on the road, consistency and clarity of information is what separates the most successful firms. Now, for the first time, call recording solutions are beginning to appear across the transportation industry on a wide scale. Companies like CVDS have finally brought forth a technology that allows for the quick and easy access of information (which can be exchanged vocally using any number of technologies, from telephone to radio and beyond).

By providing a highly secure database of past communications, a call recording solution allows businesses to protect themselves against any number of costs. Monitoring of employee communications ensures that company time is used to its maximum potential, potentially saving thousands of dollars per year.

Of course, there is also the added benefit of protection from litigation in the event of a communication discrepancy. Should a supplier or customer believe that they were falsely informed for any reason, there is a quick and easy reference to which the authorities can refer. In this sense, the installation of voice recording technology can save a business countless dollars and lost man hours.

For the simple peace of mind of knowing that all communications can be reviewed, and for the safety and protection of knowing that your business is covered in the event of a discrepancy, voice recording technology simply makes sense. Whether for efficiency or for protection, this simplest of ideas can pay off significantly in the long run.

Source: Flickr's Matt Blaze

[wpsr_socialbts url="http://www.cvds.com/2013/02/19/call-recording-solution-in-the-transportation-industry" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]

Call recording is a relatively simple concept that has the potential to save millions of dollars in nearly every industry across the board. The idea is as straightforward as it sounds–companies such as Canada’s CVDS offer their services to firms across all sectors of industry, recording and storing voice conversations for future reference in a highly secure database.

One of the areas that could benefit the most from this type of service has, for the most part, been vastly underserved to this point. Due to the simple volume of communications that occur in a given day, offices across all levels of government could stand to gain quite a bit from the adoption of call recording technology.

Most of us are familiar with the idea of companies recording certain telephone conversations with the aim of improving customer service and monitoring employee interactions to ensure that all internal standards are being met. Whether at a municipal or federal level, this type of monitoring also offers significant benefits to government as well. Whether it is ensuring proper protocols are being followed, or simply discouraging the use of company time for personal calls, research has shown significant improvements with the simple installation of the technology.

Of course, there is also the benefit of significantly improved efficiency. Call recording allows fo

r a quick reference back to previous calls with the simple touch of a button. Instead of repeated calls to confirm vital information, one recorded phone call can quickly and easily eliminate the need for redundant practices.

Perhaps the most appealing aspect (as it pertains to government) is the safety net that voice recording technology can provide. In many cases, disputes concerning whether or not proper information was given can cripple the efficiency of a government. Having access to the actual call in question can help officials accurately determine whether or not a mistake has been made. Proper adjustments can be made in the event of an error, and disputes can be definitively settled without having to go through the process of a he-said, she-said argument, wasting valuable time and resources.

Source: Image courtesy of Flickr's MarcinMonko.

[wpsr_socialbts url="http://www.cvds.com/2013/01/28/call-recording-can-save-governments-millions" type="32px" target="1" effect="none" services="facebook,twitter,email,blogger" imgpath16px="http://www.cvds.com/wp-content/plugins/wp-socializer/public/social-icons/16/"]