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In many industries, communications recording systems have been in place for quite some time. Although the service began primarily as a method of tracking and monitoring customer service calls, the simple convenience of having access to a company’s telecommunication records has proven to be quite valuable on a number of other fronts as well. From legal protection to employee performance evaluations, there is simply not a better way for mangers to keep their fingers on the pulse of the workplace…but all of that is for naught if the information being stored is not properly protected.

From the very beginning, the benefits of implementing a communications recording system were apparent to those managers whose responsibilities include monitoring employees’ telephone communications. Because calls can be listened in on live or recorded for later use, it is both quick and easy to locate the exact point at which a problem may have occurred, and thus fix it accordingly.

Whether it is because of employee negligence, customers trying to take advantage of the system, or a simple misunderstanding, the incidents in which there is a discrepancy in what was said have been on the rise as consumers demand more and more from the businesses which serve them. With the implementation of a call monitoring system, these events can be traced quickly and easily, making sure that a manager’s decisions are based on factual and relevant information only.

In many instances, the cases in question can range from a simple mistake being made by the company itself, or in some extreme cases, malicious intent by either the employee or the supplier/customer on the other end of the line. Regardless of what the source of the conflict may happen to be, the reality is that only factual information can help a manger get to the bottom of things.

Bu all of these benefits apply only in the event that the information being stored is done so in a secure manner. As with any and all digital information storage, security is critical. Companies such as Canada’s CVDS are leading the way in encryption technology, as they have become a true industry leader since helping to forge the communications recording industry over the past number of years. Trusted by both government and private businesses alike, they simply set the gold standard for information security. Regardless of what type of information is being stored, security and personal protection against fraud should be a main concern for managers, customers, and employees alike.

communications recording

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For many government offices, the volume of telecommunication is incredible–if not properly handled, it can quickly escalate out of control. But what if there was a simple and effective call recording solution that could simplify the workload, ensure consistency in communications, and do it all in a highly secure manner? Well, one Canadian firm, CVDS, is currently offering a product line that accomplishes all of this and more.

The public has long had access to the technology to record and monitor phone calls,  but the number of concerns surrounding the technology have often left call recording solutions pigeon-holed into the sales or customer service sectors. These concerns often include factors such as the inability to search for specific conversations, the capacity to store large amounts of data, and of course, security risks.

Particularly for government offices, where the information exchanged is often of a private or sensitive nature, these concerns are quite legitimate. Fortunately, CVDS doesn’t offer the same old standard (essentially amounting to a very large tape recorder). Instead, the company focuses on providing the most up to date technology available on the market today.

This means that managers can now quickly and efficiently search for conversations using any number of criteria, using a familiar and easy to use interface. Storage capacity for audio information has grown exponentially in the past number of years, and with each new advancement, CVDS has been right there on the cusp of innovation, ensuring that their clients’ expectations are not only met, but exceeded.

Through the use of a highly secure encryption technology–even information as sensitive in nature as that dealt with by government officials–can be handled with absolute peace of mind. When it comes to maintaining a technological edge, the key is a company’s ability to stay on the very edge of breaking progress, and CVDS has a long track record of doing exactly that.

From government, to medicine, to emergency response, the most critical industries in our society are relying upon call recording solutions from CVDS. To ensure the accurate exchange of information, to fairly evaluate employee performance, and to protect one’s self from accusations of misinformation, government officials who take the security of critical information seriously need to consider who is handling their voice recording technology.

When it comes down to reputation, performance, and reliability, there is simply no better choice than the experience and expertise of CVDS.

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Medical services and health care facilities from all across North America are singing the praises of the newest generation of call recording technology. From a safety perspective, a financial perspective, and a common sense perspective, thousands of health care providers are now enjoying the peace of mind that comes along with a highly secure digital approach to monitoring their communications.

Years ago, people became familiar with the concept of call recording. Customer service departments and telemarketers often lead with that same familiar message: This call may be recorded for quality control purposes. Unfortunately, that’s where most people’s understanding of the technology ends.

The reality is that the benefit of using this kind of technology has grown exponentially since those early days. With the advancement of technology, the ability to record and monitor telecommunications has never been greater, and the scope of possible uses for that information has grown just as quickly.

Particularly for those in the field of medicine, the exchange of clear and concise information can literally be a matter of life and death. And of course, when there is a discrepancy between what a patient recalls being said over the telephone and what the employee recalls being said, the result is quite often the type litigation that can cost someone their livelihood. But with the ability to maintain clear record of exactly what was said, the issue of false lawsuits over the matter are nearly eliminated.

As with any growing technology, concerns over security are always a factor…but according to CVDS, an industry leader in call recording technology, call center security systems are highly maintained and constantly being updated to reflect the absolute latest in technological advancements. From a highly secure encryption technology to cutting edge research and development, the voice recording industry sets the standard for high-tech information protection.

Whether it is the monitoring of communications to ensure that company time is being maximized to its full potential, the training of new employees, or the protection of one’s business from potential lawsuits, the beauty of the services provided by companies such as CVDS is in their simplicity. The information needed to make sound business decisions exists–all we have to do is record and store it.

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Call recording represents the modern application of a decade old concept, and has the potential to save millions of dollars by streamlining the efficiency of a company’s communications. The idea is to simply utilize modern technology in a way that allows for the efficient and secure recording and storage of a company’s voice communications. Companies such as CVDS are leading the way in the development and instillation of such technologies, and many industries have begun to sing the praises of having a secure and reliable back-up of previously occurring conversations.

This technology has many obvious applications, from the transportation sector all the way to schools and healthcare. Any time that valuable and potentially sensitive information is being exchanged on a regular basis, it only makes sense to protect that information via any means necessary. From the ability to monitor and control customer service interactions to ensure a high standard of excellence, all the way to simply being able to prove that a specific set of instructions were delivered with the necessary clarity, call recording is a simple concept with a seemingly infinite number of useful applications.

In government, more and more municipalities and regions have begun to use call recording in order to streamline their communications. Although many of the same benefits appeal to government as to other industries, one element in particular has drawn the attention of elected officials–liability protection. As important information is often exchanged by government offices, having a recorded back-up of all phone communications can play a vital role in ensuring that all employees have followed the proper procedure and have revealed all of the necessary information. This provides a level of legal protection that has never before been possible, all while protecting the public’s information with a highly secure database.

Call recording technologies may seem like an obvious application of our modern abilities, but the best ideas are nearly always the simplest. In industries where information is exchanged on a regular basis, it only makes sense protect it in the most secure manner possible.

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Call recording is a relatively simple concept that has the potential to save millions of dollars in nearly every industry across the board. The idea is as straightforward as it sounds–companies such as Canada’s CVDS offer their services to firms across all sectors of industry, recording and storing voice conversations for future reference in a highly secure database.

One of the areas that could benefit the most from this type of service has, for the most part, been vastly underserved to this point. Due to the simple volume of communications that occur in a given day, offices across all levels of government could stand to gain quite a bit from the adoption of call recording technology.

Most of us are familiar with the idea of companies recording certain telephone conversations with the aim of improving customer service and monitoring employee interactions to ensure that all internal standards are being met. Whether at a municipal or federal level, this type of monitoring also offers significant benefits to government as well. Whether it is ensuring proper protocols are being followed, or simply discouraging the use of company time for personal calls, research has shown significant improvements with the simple installation of the technology.

Of course, there is also the benefit of significantly improved efficiency. Call recording allows fo

r a quick reference back to previous calls with the simple touch of a button. Instead of repeated calls to confirm vital information, one recorded phone call can quickly and easily eliminate the need for redundant practices.

Perhaps the most appealing aspect (as it pertains to government) is the safety net that voice recording technology can provide. In many cases, disputes concerning whether or not proper information was given can cripple the efficiency of a government. Having access to the actual call in question can help officials accurately determine whether or not a mistake has been made. Proper adjustments can be made in the event of an error, and disputes can be definitively settled without having to go through the process of a he-said, she-said argument, wasting valuable time and resources.

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Although important in nearly every sector of industry, there are few places where communication is as vital as it is in the transportation sector…which is exactly why so many businesses have turned to call recording solutions. From scheduling deliveries to avoiding inclimate weather, the need to exchange information when transporting both people and goods is vital for the safety, convenience, and profitability of a business.

Companies who offer digital audio logging as a call recording solution, such as Canada’s CVDS, are becoming very hot commodities in the modern market. The service provided may seem straightforward, but it is incredibly valuable. These companies use digital technology to record and store all company communications (or whatever part of those communications the customer chooses). The conversations are stored in a highly secure, encrypted format which can only be accessed by those individuals that the company selects.

For many firms, being in constant contact with customers can be difficult, so the main benefit of this solution lies in the increased efficiency of never having to call back. By simply checking the logs, a manager can quickly and easily confirm details such as delivery addresses, directions, and scheduled pick up and drop off times.

Of course, in the event of a discrepancy that ends up affecting

the bottom line, the fau

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lt of the situation can be easily ascertained. Having a detailed depiction of the exact information exchanged, makes it easy to avoid complicated and expensive litigation processes that often tie up a business’s time, money, and energy (regardless of the outcome).

A third benefit to the implementation of a call recording solution from a firm such as CVDS is to monitor and adjust employee performance. In many cases, simply knowing that a call may be recorded is enough incentive to promote a significant improvement in total performance. In a situation where conflict occurs, it is easy to gather the true facts of what has occurred, allowing managers to react based upon reality rather than simply taking one word over another.

For the transportation sector in particular, it seems imminent that voice recording technology will soon become the new standard, leaving anyone without the ability to reference past communications completely out in the dark.

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A helpful tool that is used by many different types of organizations and for different applications, an audio logger can be described as a simple recording device. It can be in the form of a radio, voice or call recorder used to record analog, digital, and VoIP calls and transmissions from telephone, radio, and console sources. But audio loggers are more than just simple recording devices. Thanks to easy to use interfaces, reliable archiving capabilities and other related features, audio recorders can be used for many different applications.

At CVDS, we design several types of audio loggers intended to handle a diverse range of customer needs, as well as meet industry-specific requirements. We can also design custom recording solutions. We work with a wide variety of clients, from public safety organizations, such as police and fire departments, military and government, and even campus security. The audio logger is also commonly used in call centers, particularly by banks, financial institutions, insurance companies, and telemarketing groups. Even oil, gas, and electric companies employ audio loggers. Of course, our audio loggers are also ideal for use in the transport industry, regardless of whether the loggers are used for air, marine, or rail traffic control.

The information captured by our recorders has the potential to serve several purposes. For example, a bank may use an audio logger to capture interactions between customer service agents and clients. These recordings can later be analyzed to determine several things (Ex. to establish if clients are being serviced properly, to gage customer interest in specific products and sales promotions, or to determine the success of telemarketing scripts). Once they have this information, management can use it to improve weak areas and to come up with new sales tactics. A public safety organization may be more concerned with the accurate archiving and retrieval ability of an audio logger.

These types of recordings may eventually be used as evidence for legal proceedings, and so they must be tamper-proof. When used for military purposes, an audio logger has to be able to withstand harsh conditions along with reliably and clearly capturing information, and offering users quick and easy retrieval in case of an emergency. No matter the situation, our recording systems are up to the challenge.

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From public safety groups, to military applications, and even busy call centers, our dvlr systems are designed to meet a number of requirements. No matter the industry, our call recording and radio recording technology can be used to reliably capture information and provide accurate and easily retrievable records. This information can then be used by organizations to improve the success of their operations and of their bottom line. .

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Industries that use radios such as public safety organizations need powerful radio recording systems to ensure that all data is captured accurately and can be retrieved quickly. CVDS develops and manufactures the ComLog voice recorder that service many industries, including public safety groups. CVDS understands the need for recording systems to be reliable and accurate.  Other important features to consider when evaluating recording systems are instant replay options, clarity of the recording, and retrieval ability. As these recordings may eventually serve as evidence in legal court proceedings the accuracy and security of these recording is of utmost importance, so as to avoid any lost information or tampering of the record. .

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