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For those who work in the transportation sector, a new call recording solution is beginning to change the way that business operates. For as long as we have had the ability transport large quantities of goods across large distances, there has been a consistent demand for innovation in the ways by which we perform this transportation. As with most corners of industry, the business that is best able to maximize their time and effort will produce the most efficient results.

For transportation, the efficient exchange of information is quite often the deciding factor in how profitable a business becomes. From dispatching basic delivery information to updating weather and traffic patterns for drivers already on the road, consistency and clarity of information is what separates the most successful firms. Now, for the first time, call recording solutions are beginning to appear across the transportation industry on a wide scale. Companies like CVDS have finally brought forth a technology that allows for the quick and easy access of information (which can be exchanged vocally using any number of technologies, from telephone to radio and beyond).

By providing a highly secure database of past communications, a call recording solution allows businesses to protect themselves against any number of costs. Monitoring of employee communications ensures that company time is used to its maximum potential, potentially saving thousands of dollars per year.

Of course, there is also the added benefit of protection from litigation in the event of a communication discrepancy. Should a supplier or customer believe that they were falsely informed for any reason, there is a quick and easy reference to which the authorities can refer. In this sense, the installation of voice recording technology can save a business countless dollars and lost man hours.

For the simple peace of mind of knowing that all communications can be reviewed, and for the safety and protection of knowing that your business is covered in the event of a discrepancy, voice recording technology simply makes sense. Whether for efficiency or for protection, this simplest of ideas can pay off significantly in the long run.

Source: Flickr's Matt Blaze

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Call recording is a relatively simple concept that has the potential to save millions of dollars in nearly every industry across the board. The idea is as straightforward as it sounds–companies such as Canada’s CVDS offer their services to firms across all sectors of industry, recording and storing voice conversations for future reference in a highly secure database.

One of the areas that could benefit the most from this type of service has, for the most part, been vastly underserved to this point. Due to the simple volume of communications that occur in a given day, offices across all levels of government could stand to gain quite a bit from the adoption of call recording technology.

Most of us are familiar with the idea of companies recording certain telephone conversations with the aim of improving customer service and monitoring employee interactions to ensure that all internal standards are being met. Whether at a municipal or federal level, this type of monitoring also offers significant benefits to government as well. Whether it is ensuring proper protocols are being followed, or simply discouraging the use of company time for personal calls, research has shown significant improvements with the simple installation of the technology.

Of course, there is also the benefit of significantly improved efficiency. Call recording allows fo

r a quick reference back to previous calls with the simple touch of a button. Instead of repeated calls to confirm vital information, one recorded phone call can quickly and easily eliminate the need for redundant practices.

Perhaps the most appealing aspect (as it pertains to government) is the safety net that voice recording technology can provide. In many cases, disputes concerning whether or not proper information was given can cripple the efficiency of a government. Having access to the actual call in question can help officials accurately determine whether or not a mistake has been made. Proper adjustments can be made in the event of an error, and disputes can be definitively settled without having to go through the process of a he-said, she-said argument, wasting valuable time and resources.

Source: Image courtesy of Flickr's MarcinMonko.

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Although important in nearly every sector of industry, there are few places where communication is as vital as it is in the transportation sector…which is exactly why so many businesses have turned to call recording solutions. From scheduling deliveries to avoiding inclimate weather, the need to exchange information when transporting both people and goods is vital for the safety, convenience, and profitability of a business.

Companies who offer digital audio logging as a call recording solution, such as Canada’s CVDS, are becoming very hot commodities in the modern market. The service provided may seem straightforward, but it is incredibly valuable. These companies use digital technology to record and store all company communications (or whatever part of those communications the customer chooses). The conversations are stored in a highly secure, encrypted format which can only be accessed by those individuals that the company selects.

For many firms, being in constant contact with customers can be difficult, so the main benefit of this solution lies in the increased efficiency of never having to call back. By simply checking the logs, a manager can quickly and easily confirm details such as delivery addresses, directions, and scheduled pick up and drop off times.

Of course, in the event of a discrepancy that ends up affecting

the bottom line, the fau

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lt of the situation can be easily ascertained. Having a detailed depiction of the exact information exchanged, makes it easy to avoid complicated and expensive litigation processes that often tie up a business’s time, money, and energy (regardless of the outcome).

A third benefit to the implementation of a call recording solution from a firm such as CVDS is to monitor and adjust employee performance. In many cases, simply knowing that a call may be recorded is enough incentive to promote a significant improvement in total performance. In a situation where conflict occurs, it is easy to gather the true facts of what has occurred, allowing managers to react based upon reality rather than simply taking one word over another.

For the transportation sector in particular, it seems imminent that voice recording technology will soon become the new standard, leaving anyone without the ability to reference past communications completely out in the dark.

Source: Image Courtesy of Flickr's rofanator.

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A helpful tool that is used by many different types of organizations and for different applications, an audio logger can be described as a simple recording device. It can be in the form of a radio, voice or call recorder used to record analog, digital, and VoIP calls and transmissions from telephone, radio, and console sources. But audio loggers are more than just simple recording devices. Thanks to easy to use interfaces, reliable archiving capabilities and other related features, audio recorders can be used for many different applications.

At CVDS, we design several types of audio loggers intended to handle a diverse range of customer needs, as well as meet industry-specific requirements. We can also design custom recording solutions. We work with a wide variety of clients, from public safety organizations, such as police and fire departments, military and government, and even campus security. The audio logger is also commonly used in call centers, particularly by banks, financial institutions, insurance companies, and telemarketing groups. Even oil, gas, and electric companies employ audio loggers. Of course, our audio loggers are also ideal for use in the transport industry, regardless of whether the loggers are used for air, marine, or rail traffic control.

The information captured by our recorders has the potential to serve several purposes. For example, a bank may use an audio logger to capture interactions between customer service agents and clients. These recordings can later be analyzed to determine several things (Ex. to establish if clients are being serviced properly, to gage customer interest in specific products and sales promotions, or to determine the success of telemarketing scripts). Once they have this information, management can use it to improve weak areas and to come up with new sales tactics. A public safety organization may be more concerned with the accurate archiving and retrieval ability of an audio logger.

These types of recordings may eventually be used as evidence for legal proceedings, and so they must be tamper-proof. When used for military purposes, an audio logger has to be able to withstand harsh conditions along with reliably and clearly capturing information, and offering users quick and easy retrieval in case of an emergency. No matter the situation, our recording systems are up to the challenge.

Image provided courtesy of Flickr’s vlima.com.

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From small call centers to large customer service hubs, many organizations use contact center recording systems. Contact center recording provides organizations with a reliable way to record and archive phone conversations between both customer service agents and customers. Call recording technology also provides companies with many other useful features including call encryption, quick retrieval options, and playback capabilities. Of course, contact center recording is about more than simply recording and archiving phone calls. It is a valuable tool that contributes to efficiency in many areas, including call agent training, customer service and quality control (in the departments of both sales and marketing).

Calls that are captured by contact center recording systems can be used to provide real life examples during training seminars. By using actual recordings, employees in training get a much better understanding and idea of the many different scenarios they may encounter while working. Trainers and group leaders can also use recordings as examples to illustrate both good and bad ways to deal with different situations. Well-trained employees are more efficient, and are better able to provide customers with high quality customer service. In today’s competitive market, excellent customer service can help a company stand out from its competitors—it can also help them attract and retain customers.

Image provided courtesy of Flickr’s Ma.Co.

By recording and analyzing interactions between call centers agents and customers, management can determine if clients are being properly serviced. If reoccurring complaints or problems are discovered, protocols can be implemented to ensure that these problems are remedied. Customers are less likely to leave companies when their needs are met and they are kept happy. By focusing on retaining customers and strengthening relationships with current customers, companies benefit from profitable, loyal customers over the long run.

Finally, contact center recordings can be reviewed as a way to gather valuable market intelligence. For example, management can use recorded feedback to verify the success rate of promotions and sales tactics, gather customer reactions to products and campaigns, and also uncover possible up-selling opportunities. Management can then use this information to guide and plan future promotions and sales tactics, increasing the overall strength of the company.

 

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Many different types of organizations use call centers, including telecommunications companies, banks, insurance groups, and telemarketers. The call center is an important tool that allows companies to provide their clients with valuable services and after market support. Therefore, it is important that the quality of service offered by these call centers is constantly monitored to ensure call agents are providing clients with a high level of quality customer service. Also, by monitoring and reviewing call center activities management can also make sure that effective sales and marketing programs are in place. The call recording systems offered by CVDS give companies a way to record and monitor these client-agent interactions, and implement any changes as required.

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Companies that use voice recorders and DVLR technology benefit from accurate call recording and archiving features, important in protecting a company’s liability when presented with a customer contestation. They also gain a powerful tool that when properly used, can result in better customer service. Following are three ways that management can improve the quality of customer service and increase customer retention with voice recorders and call recording technology. .

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From public safety groups, to military applications, and even busy call centers, our dvlr systems are designed to meet a number of requirements. No matter the industry, our call recording and radio recording technology can be used to reliably capture information and provide accurate and easily retrievable records. This information can then be used by organizations to improve the success of their operations and of their bottom line. .

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Call recording technology is commonly used by call centers to record and archive customer transactions for liability purposes, and to ensure current marketing and sales tactics are effective and resulting in satisfied clients. Call recording also has valuable applications in both employee training and performance review. .

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Digital call logging can facilitate workflow by decreasing the load on administration through efficient storage of customer and operator data. Doing so not only streamlines the business model, but also reduces staff turnover and improves working environments.

When it comes to call centers, there is more to call logging than keeping a detailed record of customer interactions. Digital logging allows for companies to archive a high quantity of calls in order to recall them for evaluation. This can be easily done due to the digital advances that have given a massive boost to companies requiring a call recording solution. .

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