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Many different types of organizations use call centers, including telecommunications companies, banks, insurance groups, and telemarketers. The call center is an important tool that allows companies to provide their clients with valuable services and after market support. Therefore, it is important that the quality of service offered by these call centers is constantly monitored to ensure call agents are providing clients with a high level of quality customer service. Also, by monitoring and reviewing call center activities management can also make sure that effective sales and marketing programs are in place. The call recording systems offered by CVDS give companies a way to record and monitor these client-agent interactions, and implement any changes as required.

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At CVDS, we are constantly developing and updating our call and radio recording solutions in response to changes in the market. Technology is always moving forward and evolving, leading to changes in the ways the world communicates. This evolution therefore necessitates changes to voice recorders and dvlr systems requirements, to ensure compatibility. Thanks to the introduction of smartphones, people can place voice calls and video calls, and send text messages, emails, digital pictures, and videos, all from one device. Public safety organizations are recognizing this shift in technology, and the next gen 911 initiative was developed in response to these changes. .

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Companies that use voice recorders and DVLR technology benefit from accurate call recording and archiving features, important in protecting a company’s liability when presented with a customer contestation. They also gain a powerful tool that when properly used, can result in better customer service. Following are three ways that management can improve the quality of customer service and increase customer retention with voice recorders and call recording technology. .

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From public safety groups, to military applications, and even busy call centers, our dvlr systems are designed to meet a number of requirements. No matter the industry, our call recording and radio recording technology can be used to reliably capture information and provide accurate and easily retrievable records. This information can then be used by organizations to improve the success of their operations and of their bottom line. .

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Call recording technology is commonly used by call centers to record and archive customer transactions for liability purposes, and to ensure current marketing and sales tactics are effective and resulting in satisfied clients. Call recording also has valuable applications in both employee training and performance review. .

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Digital call logging can facilitate workflow by decreasing the load on administration through efficient storage of customer and operator data. Doing so not only streamlines the business model, but also reduces staff turnover and improves working environments.

When it comes to call centers, there is more to call logging than keeping a detailed record of customer interactions. Digital logging allows for companies to archive a high quantity of calls in order to recall them for evaluation. This can be easily done due to the digital advances that have given a massive boost to companies requiring a call recording solution. .

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Digital call recording plays an important role in dispatch centers and can provide law enforcement with the tools necessary to accomplish a given task and ensure the safety of the public. .

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Being a salesperson is a demanding task, both arduous and taxing. However, for companies, sales are what drive revenue, and more importantly profit, which means it is of utmost importance. Perhaps the closest medium to the door-to-door salesperson is the telemarketer – a word that makes many people cringe. Fortunately for businesses, it works, but only if done properly. Digital call recording makes that happen.

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Industry competition is at an all-time high as companies strive to win out their competitors with marketing strategy, but also building customer relations and a strong internal force that delivers their customer’s needs. This day and age customer service is paramount and using a digital call recorder is a pivotal step in assuring it’s achieved. .

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Industries that use radios such as public safety organizations need powerful radio recording systems to ensure that all data is captured accurately and can be retrieved quickly. CVDS develops and manufactures the ComLog voice recorder that service many industries, including public safety groups. CVDS understands the need for recording systems to be reliable and accurate.  Other important features to consider when evaluating recording systems are instant replay options, clarity of the recording, and retrieval ability. As these recordings may eventually serve as evidence in legal court proceedings the accuracy and security of these recording is of utmost importance, so as to avoid any lost information or tampering of the record. .

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