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There was a time not all that long ago when the answering machine represented the cutting edge in voice recording technology. Fast forward to today and the ways which we record ourselves seem to multiply with each passing day. From hand-held devices to security systems, it seems as if we are now being recorded at every turn. Now one company, Canada’s CVDS, is helping to weave these technologies into one integrated approach which is helping to save lives when and where it is needed most.

One of the most difficult parts of the job for emergency response teams in most towns is receiving accurate information as quickly as possible. Simply knowing exactly where to go and exactly what to expect once they arrive can make a significant impact on the chances of survival for everyone involved.

Modern 911 recording systems make an immediate and automatic recording of all conversations with emergency response operators, as you might expect. But some systems also do much, much more. The application of satellite and cellular technology allows for precise geographic pinpointing of emergency calls, re-routing of traffic flow to alleviate congestions around the scene, and even helps to determine which emergency response vehicles are able to respond quickest based on traffic patterns and proximity.

What started out as a convenience based novelty in the form of an answering machine has now developed into a highly complex system of emergency response strategies. Whether in response to a simple fender bender or a true emergency, this technology now allows us to respond accordingly and efficiently without worrying about whether or not we are maximizing our resources. And in situations which are quite literally life and death, it is good to know that we have technology we can rely on.

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It might seem like a simple idea… but more often than not, it is the simple ideas that turn out to be the most productive. Call loggers, or digital voice recorders designed for commercial use, have seen a significant increase in use over the course of the past decade as more and more managers seek to not only ensure that their employees’ time is being spent wisely, but also that they are protected legally in the event of a discrepancy over the information exchanged.

In the past, quality control was the main focus of call recording. This was mainly due to the fact that the information gathered was very costly and cumbersome to store and manage, and therefore spot checks were the only application that made sense from a financial perspective. But modern technology has now allowed us to store vast amounts of information relatively easily, which has led to a significant upturn in the use of this technology.

Now doctors’ offices, government officials, and anyone else who deals with sensitive information are clamouring to get on board with voice logging technology. For protection from litigation to the quick and calm resolution of disputes concerning who said what, simply being able to access the actual conversations which have occurred has become an invaluable tool to managers all across the world.

Of course, digital security has also been forced to evolve right alongside the recording technology. As more and more industries turn to this solution, the need to protect such vast quantities of information has taken top priority. In fact, many of today’s industry leaders, such as CVDS, now possess the kind of security technologies literally thought impossible just a few short years ago.

Whether for convenience or for protection, the ability to digitally log voice communications has proven to be an invaluable asset in today’s tech world. And based on current projections, it is a need which can only continue to grow as the years go on.

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In a world of hand held devices and digital everything, it might be a little bit surprising to learn that experts are still making big strides in terms of how we record and store our vocal interactions. Since telephones began connecting the world in ways we never thought possible during the early part of the last century, we have been working to develop ways to store and access the information contained within those calls.

In the beginning, a simple cassette tape-based answering machine allowed us to leave a message for the very first time. As the latter half of the century drew to a close, we started to become accustomed to customer service call being recorded occasionally as well. Companies began to spot-check their telephone communications in search of higher quality control, essentially checking in on employees to make sure that protocols were being followed and that the company was being represented accurately to its loyal client base.

In today’s digital age, the advancements are coming even faster. As it becomes possible to store much larger amounts of digital data, companies are now beginning to monitor a much higher percentage of their communications, and voice logging technology is leading the way. Not only are managers able to ensure that professionalism and accuracy of information are top priorities, but it is also possible to go back and check past communications in the event of a discrepancy.

This offers legal protection from false accusations, allows for the streamlining of disciplinary processes, and still serves the purpose of ensuring that employees are maximizing the hours spent on company time. Of course, it is also important to note that with the added capacity to store information comes the necessity to protect that information as well, which is why the sub-industry of information security has also grown by leaps and bounds.

From old-fashioned answering machines to today’s voice recording technology, we’ve certainly come a long way with a relatively simple idea…

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In many industries, communications recording systems have been in place for quite some time. Although the service began primarily as a method of tracking and monitoring customer service calls, the simple convenience of having access to a company’s telecommunication records has proven to be quite valuable on a number of other fronts as well. From legal protection to employee performance evaluations, there is simply not a better way for mangers to keep their fingers on the pulse of the workplace…but all of that is for naught if the information being stored is not properly protected.

From the very beginning, the benefits of implementing a communications recording system were apparent to those managers whose responsibilities include monitoring employees’ telephone communications. Because calls can be listened in on live or recorded for later use, it is both quick and easy to locate the exact point at which a problem may have occurred, and thus fix it accordingly.

Whether it is because of employee negligence, customers trying to take advantage of the system, or a simple misunderstanding, the incidents in which there is a discrepancy in what was said have been on the rise as consumers demand more and more from the businesses which serve them. With the implementation of a call monitoring system, these events can be traced quickly and easily, making sure that a manager’s decisions are based on factual and relevant information only.

In many instances, the cases in question can range from a simple mistake being made by the company itself, or in some extreme cases, malicious intent by either the employee or the supplier/customer on the other end of the line. Regardless of what the source of the conflict may happen to be, the reality is that only factual information can help a manger get to the bottom of things.

Bu all of these benefits apply only in the event that the information being stored is done so in a secure manner. As with any and all digital information storage, security is critical. Companies such as Canada’s CVDS are leading the way in encryption technology, as they have become a true industry leader since helping to forge the communications recording industry over the past number of years. Trusted by both government and private businesses alike, they simply set the gold standard for information security. Regardless of what type of information is being stored, security and personal protection against fraud should be a main concern for managers, customers, and employees alike.

communications recording

Image courtesy of Flickr’s Barron

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From the very advent of telephone technology, people have strived for a way to preserve the information exchanged during these conversations, and today’s voice logging systems are the latest reincarnation of a technology which has been decades in the making. Starting with the standard customer service tracking systems nearly thirty years ago, companies have been very keen to monitor and record their telephone exchanges with clients, customers, and suppliers. Access to this relatively simple information can not only allow managers the ability to control the quality of customer service being provided by their employees, but also ensure that company time is not being used for personal purposes, and it also has the ability to protect against claims of misinformation.

For certain industries – such as medicine, government, and law – the very sensitive nature of the information being exchanged makes for the perfect environment in which to utilize voice logging technology. Because mistakes in these types of workplaces can easily lead to the loss of significant sums of money, or worse, negative health effects, the ability to ensure nearly perfect communications can be the difference between a successful office and one which does not last very long. In order to ensure that their employees are performing up to snuff, managers can simply inform their staff that communications will be randomly monitored. Even the off chance that a given call may be recorded has been shown to significantly raise employee awareness and performance.

Of course, there is also the chance that employees may not be maximizing their working time. In the event that staff have been using communication lines for personal purposes, voice logging systems have been shown to dramatically reduce the amount of company time being wasted. Simply put, people perform to standards better when they are aware that they may be monitored.

But for businesses which deal with sensitive information on a regular basis, the main benefit may very well be that definitive legal proof of all communications now exists. If there is any kind of discrepancy which leads to financial loss, or even injury, the cause can be found quickly and in an unbiased manner. And with today’s heavily encrypted communications technology, privacy has never been safer than it is in modern call logging systems.

From the very beginning, managers recognized the opportunity for improvement which existed within a company’s communications systems, and today’s logging technology has finally opened the door to all of that potential.

voice logging

Image courtesy of Flickr’s andrew.wippler

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Many of us are quite familiar with the predecessor to today’s modern call logger. For the better part of three decades now, we have been greeted with the same familiar warning that our communications with this company or that company’s customer service department might be monitored for the purpose of quality assurance. But what few people realize is how far this technology has come over the past few years, as computer technology continues to open doors to places we once thought were impossible to reach.

For starters, the simple capacity to store information has allowed many companies to switch from the occasional monitoring of calls to a complex and sophisticated system that allows all of a company’s communications to be digitally stored for future reference. Now, managers can go back as far as they’d like in search of information exchanged within specific calls. In the event of poor service claims, wrongful exchange of information, or even simply checking to see if an employee is maximizing their time spent on the clock, managers now have the entire truth from which to form their opinion.

Of course, with the increase in the amount of information call loggers can now store, there also comes the need for enhanced security. Particularly with information that is of a personal nature, such as that used by medical offices or even government offices, keeping prying eyes away is a top priority. Companies such as Canada’s CVDS, an international voice recording technology leader, are leading the way in matter of security by providing a continuously updated form of encryption that is impossible to crack. Particularly with personal information, there is no such thing as too safe.

The simple truth of the matter is that information is quickly becoming the new currency. By understanding the minute details of a company’s organization, it become possible to understand how to best maximize efficiency. Even the smallest number of pennies eventually add up to dollars, and dollars saved means a happier and more productive work environment for everyone from management to front-line employees. Of course, both that happiness and those savings can then be passed along to the end consumer, enhancing the purchase experience for everyone involved.

A call logger may seem like an incredibly simple piece of technology, but the truth is that the most basic gathering of information often leads to the single most important factor of good decision making; simply being informed.

Source: Pinterest @ businessihub.com

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For more than a few years now, consumers have become accustomed to one of the more primitive forms of communications recording technology. When telephoning any major company’s customer relations department, we are all familiar with the standard warning that our phone calls may be recorded for quality control purposes. In these situations, telephone calls are often selected at random to be recorded and then assessed at a later date in order to gain perspective on how a company is generally performing.

But modern day advances in this technology, including greater capacity for storage and encryption, have led to more and more companies choosing to record and monitor the majority – if not all – of their communications. This allows companies to not only ensure that their customer service practices are meeting expectations, but it also allows for the re-checking of communications in the event of a discrepancy in information. For many businesses who deal with sensitive information, this can quite literally be a lifesaver.

From government offices to healthcare professionals, anyone who deals with sensitive, urgent, and important information can benefit greatly from knowing that communications are executed with the utmost in professionalism and care. In the event of a discrepancy, the truth can be found quickly and easily, often avoiding expensive litigation proceedings. Not only does access to this information help keep businesses out of court, but it also allows smaller, daily issues to be dealt with far more efficiently than was previously possible. This simple upgrade alone can easily save hundreds, if not thousands, of man hours over the course of a fiscal year.

Of course, communications recording technology also provides the same general service as its outdated predecessor as well, only upgraded for the modern age. By storing nearly all of a company’s correspondence, managers have the ability to go well beyond random spot checking for quality. In the event of a complaint or suspicion of wrong doing, it is within a manager’s ability to simply go back and listen in on the conversation in question, getting right to the truth of the matter.

Whether it is for quality assurance,  for legal protection, or for any of the other seemingly infinite reasons one might want to have access to their business’s telephone conversations, communications recording technology is opening the door to a whole world of information that was once simply too cumbersome to collect and store. By properly utilizing this technology, managers can easily help to streamline their company’s communications process.

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Regardless of what industry or line of work you happen to work in, the truth is that saving money leads to a better bottom line, which is why more and more people have made the switch to call recording. Solutions for quality control, legal protection and employee performance improvements range from expensive training programs to outdated punishment and reward based systems, but the truth is that nothing is more effective than the simple awareness that any given interaction can be monitored.

Modern companies that specialize in the installation and monitoring of call recording solution technology can easily protect client businesses from incurring substantial losses on a number of different fronts. A large portion of this clientele base is centered in the fields of medicine, law, and government (these are all businesses that require the utmost attention to detail when it comes to liability and security).

In order to understand how to best adjust employee to customer relations for the betterment of everyone’s experience, a manager has to know everything about the daily communications of his/her staff. Of course, the simple installation of a voice recording system usually results in higher employee awareness, which in turn positively affects customer relations.

For managers in the fields of medicine and government, legal liability is of significant concern, due to the highly important and sensitive nature of the information being exchanged. With the installation of a voice recording system, a highly secure, encrypted digital copy of all conversations can be stored and accessed indefinitely, allowing for accurate assessment of whether or not proper procedure was followed during the exchange of any information that occurred over the company’s phone lines. This knowledge, and potential evidence, can easily save a business hundreds of thousands of dollars during any given exchange.

From the most highly sensitive industries in the world, right down to the Mom and Pop shop across the street, the simple fact of the matter is that having more information about the specific ways by which your employees and clients interact is an invaluable piece of the customer service puzzle. When you also factor in the inherent legal protection that a high-quality call recording solution provides, it is difficult to argue that a relatively small investment can quite easily save a business big dollars. Running any business is not an easy proposition in today’s economy, but by accessing and utilizing as much information as possible, a good manager can still ensure that the best interests of the business are well looked after.

Source: Flickr’s alanclarkdesign

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Call recording is a very simple concept with some very complicated (but quite beneficial) applications, some of which are beginning to come to light for the heads of the small handful of government offices that have made the switch to voice recording technologies. Simply put, the technology allows for the preservation of voice to voice communications by recording and saving these conversations for future reference.

For many government offices in particular, the sensitive nature of the information being exchanged means that a great deal of conversations are very important, not only to the office in question, but also to the constituents that they serve. For this reason, it absolutely paramount that those in charge are able to manage these communications both efficiently and effectively. Call recording technology makes this possible.

By allowing ongoing access to past calls, providers of voice recording technology give managers the ability to monitor employee performance, ensuring that all required standards are being met on a consistent basis. While this type of information is relevant to nearly every type of manager, government operations (in particular) tend to hold to a higher standard, meaning that citizens expect nothing short of the absolute best from their civil employees. This type of technology allows constant access for managers hoping to ensure that their own offices meet this golden standard.

Of course, there are also the legal benefits to having unlimited access to unbiased accounts of very specific conversations. In the event of a discrepancy between what an employee recalls being said and what the caller recalls being told, there is a large amount of legal grey area. Depending upon the information being discussed, government can easily risk being held accountable for making statements which are untrue, or even failing to disclose information which is relevant to the situation at hand. In order to avoid costly litigation, many managers have found it necessary to implement call recording systems simply as a safety net for misunderstandings and for opportunistic scammers who would love nothing more than to score a free lunch courtesy of their local elected official.

Whether it is in the name of employee performance or for simple liability protection, today’s systems are more secure than ever before. By encrypting data with the most up to date technology, managers can rest assured that their information is not only looked after with the utmost of care, but also that they are able to protect themselves from self-inflicted inefficiencies and would-be scam artists.

Source: Flickr’s alanclarkdesign

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For many government offices, the volume of telecommunication is incredible–if not properly handled, it can quickly escalate out of control. But what if there was a simple and effective call recording solution that could simplify the workload, ensure consistency in communications, and do it all in a highly secure manner? Well, one Canadian firm, CVDS, is currently offering a product line that accomplishes all of this and more.

The public has long had access to the technology to record and monitor phone calls,  but the number of concerns surrounding the technology have often left call recording solutions pigeon-holed into the sales or customer service sectors. These concerns often include factors such as the inability to search for specific conversations, the capacity to store large amounts of data, and of course, security risks.

Particularly for government offices, where the information exchanged is often of a private or sensitive nature, these concerns are quite legitimate. Fortunately, CVDS doesn’t offer the same old standard (essentially amounting to a very large tape recorder). Instead, the company focuses on providing the most up to date technology available on the market today.

This means that managers can now quickly and efficiently search for conversations using any number of criteria, using a familiar and easy to use interface. Storage capacity for audio information has grown exponentially in the past number of years, and with each new advancement, CVDS has been right there on the cusp of innovation, ensuring that their clients’ expectations are not only met, but exceeded.

Through the use of a highly secure encryption technology–even information as sensitive in nature as that dealt with by government officials–can be handled with absolute peace of mind. When it comes to maintaining a technological edge, the key is a company’s ability to stay on the very edge of breaking progress, and CVDS has a long track record of doing exactly that.

From government, to medicine, to emergency response, the most critical industries in our society are relying upon call recording solutions from CVDS. To ensure the accurate exchange of information, to fairly evaluate employee performance, and to protect one’s self from accusations of misinformation, government officials who take the security of critical information seriously need to consider who is handling their voice recording technology.

When it comes down to reputation, performance, and reliability, there is simply no better choice than the experience and expertise of CVDS.

Source: Flickr’s fairfaxcounty

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