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We live in a time when faster, newer technology is constantly being pushed upon us. Every time we turn on the TV or log into our email, we are being blasted with message after message telling us that the latest and greatest of technology has finally arrived to save us from the hassles of the last great innovation. It is a consumer driven world we live in, and whatever is next always seems to be that much better than what we have now.

But some within the world of technology have been working hard to bring the best of both worlds to the market. What if it were possible to use our modern advancements to simply improve upon the ideas that we have already implemented and that are actually working quite well?

Take simple audio recording, for example. Some companies, such as the Canadian firm CVDS, have developed a technology that allows any and all voice communications to be recorded, stored, and accessed easily. This may seem like a simple concept, but the applications of this technology, also called a call logger, can be a real game-changer…or even a life-saver.

By recording incoming communications, many emergency response operators are now able to communicate more effectively and efficiently with both those in need and those who are trying to help them. In the event of a dropped call or loss of signal, the operator can simply refer back to the conversation that has already taken place and direct responders to the location. The same can be said for the responders need to access information from the operator. It might seem like a simple concept, but simply having access to critical information can  easily be the difference between life and death.

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When we think about the ability to record and play back audio, the average person might think that we reached our technological peak years ago. After all, we have had the ability to make basic recordings for more than a century already, so surely we have tapped out the potential of this type of technology by now…right? Well you might actually be surprised to learn just how much we have done in the very recent past to help maximize our benefit from sound recording.

Take voice logging, for instance. Not only are we now able to record and store massive amounts of information using encryption technology, but we are also able to use that information to help streamline business practices, making ourselves more efficient, more consistent, and at the end of the day…more profitable as well.

The premise is actually very simple. Incoming and outgoing voice communications are recorded and stored in an encrypted database. Managers can then go back to these communications at any point in the future and draw information from them. This can beneficial in the event of a customer service complaint, when a manager may wish to understand exactly what was said between the representative and the customer, or for training employees in proper phone etiquette. It has even been shown that simply knowing that calls may be recorded has a way of cutting back on employee downtime, and it even provides a measure of legal protection, depending on the industry.

For all of the reasons you can think – plus many more – it can be very beneficial for a manager to know exactly what is being said. Whether it is for legal protection or good old fashioned quality control, the more you know the better decisions you can make.

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We live in a time when the vast majority of the technology we take for granted would have been thought of as science fiction just a generation ago. From the GPS technology in our vehicles to the infinite realm of information available at our fingertips thanks to wireless technology that we carry around in our pockets, we have certainly come a long way since the days of the steam engine…which wasn’t really all that long ago.

But for all of the amazing things we are discovering, there is still a lot of value in the deepening and widening of what we might consider “old technology”. In fact, the application of modern abilities to older concepts may very well be one of the most innovative abilities we’ve developed in recent years.

Take voice logging, for instance. By applying our nearly infinite storage capacity for something as simple as voice recording to the concept of telephone messages, we are now able to monitor and record conversations that will help us make better decisions down the line. Whether it is an office manager checking in on employee performance or an emergency dispatch responder double-checking information from a disconnected call, we stand to gain quite a bit from the simple accessibility of information.

By taking a concept that is as old as the answering machine and applying our modern information storage capacity, we are now able to both find new life for old concepts and develop completely new ones altogether. We can now use this technology to maximize efficiency, save lives, or just keep ourselves better organized. There will always be room for bigger, faster, and stronger technologies in the world…but there is also a very useful space reserved for the exploration of older concepts as well.

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It may seem like a common sense solution, but did you know that a technology which simply allows for the recording of emergency calls has been making large scale changes in the world of rescue operations?

What was once a simple service designed to help monitor customer service interactions has now developed into a potentially life saving technology. For years, we were all familiar with the friendly voice which preceded just about every phone call to a major company’s customer service line. ‘Please be aware that this call may be recorded for quality assurance purposes…

But recently, a Canadian company called CVDS has been making significant progress in the fight to make this technology relevant to nearly every corner of industry, including emergency response. With satellite technology synced in, operators can now reference back to any call that has been placed. Not only can they refer back to information which has already been given in the event of a disconnection, but they are also able to track down and pinpoint the location of a call’s source, meaning that police, fire, and ambulance can all be routed to the proper scene even if the person who called in was disconnected or uncertain of their exact location.

Believe it or not, this technology can even be used to re-route traffic away from the scene of an incident, making emergency response times even faster still!

From it humble beginning as a method of ensuring that employees weren’t goofing off on company time, this technology has had an impressive growth trajectory. Who would have thought that within just a few short years that the recorded voice on the customer service line could evolve into a public safety recording system that is capable of re-routing an entire city’s worth of traffic in order to help save lives?

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At the risk of oversimplifying the very complex nature of business dealings, there is one simple truth that has always reigned supreme in every corner of every industry since the dawn of free trade…and that is; the more relevant information you have, the better your decisions will be. Whether you are making widgets for a market that is half a world away or you are mowing lawns down the street, the fact is that you are more likely to succeed when you are aware of everything that is going on around you. And it is with this simple notion in mind that communications recording has become one of the most essential components of operating a successful business in today’s digital age.

In nearly every corner of industry, managers have turned to the simplicity and transparency that is can be provided by recording business communications. From healthcare to emergency response, and from political dealings to electronics, more and more people are beginning to protect themselves and their business by tracking and monitoring their telephone communications. Today’s systems use digital technology to store and encrypt data more efficiently and more securely that ever before, meaning that your information is as safe as it can possibly be.

From legal protection to employee monitoring and training, a good manager can easily use this vital data to not only protect themselves from misunderstandings and malicious outside influences, but also to evaluate employee performance and to help incentivize proper communications with suppliers, customers, and other stakeholders. Not only can discrepancies be dealt with quickly and easily, but managers can rest assured knowing that the temptation to use company time inefficiently has been all but eliminated.

Regardless of industry, simply being aware of what is happening at your place of work can easily be the difference between success and failure, and communications recording technology now allows anyone to access this vital information.

 

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Many people do not realize it, but it is often the simplest of ideas that leads to the some of the greatest advances in the world. Take our emergency response system, for example. For a while now, we have had the ability to locate a cellular phone in use by means of satellite tracking, and we have also had the ability to record just about any conversation and store it again for later use.

But now there is a technology which is combining these two relatively straightforward processes, along with a few others, in order to make a functional difference in saving lives. By using modern technology to record and encrypt phone conversations with emergency response operators, service coordinators are now able to reference back to information exchanged. In the event of a phone being disconnected, this simple little tool can easily make the difference between life and death.

But the benefits do not stop there. Even in the event of a person being unable to respond, by simply taking a snapshot of the information as it comes in, an operator can pinpoint the location of the call, direct the nearest response team to the scene, and even re-route traffic away from the location to ease traffic concerns and help avoid further incidents.

Simply having access to information is often half of the battle when it comes to emergency response. By having an immediate reference to everything that has already been said, as well as the ability to zero in on the location of a call and them efficiently communicate with responders in the area, operators can literally save more lives in less time.

Public safety recording is little more than the culmination of several good ideas into one life-saving package, but given its proven record of success, it looks like an innovation that is certainly here to stay.

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In a world of flashy gadgets and miracle products that are guaranteed to increase efficiency, it seems that many managers are caught in a constant struggle to find that next great innovation that will keep them ahead of the curve for just one more year. From social media apps to free product give-aways, it seems like there is a gimmick to be had in nearly every corner of every industry around the world…but what ever happened to gold old fashioned quality control?

That’s where call recording comes in. It may seem like a novel concept these days, but simply understanding the manner in which your business is operating can be an incredible advantage in just about any market, which is why so many managers have been getting back to basics…but with a modern twist.

Voice recorders are simply that; a product designed to record voice communications and store them for future reference. And many managers are now using a modernized version of this technology to accomplish some very impressive things. By simply reviewing employee phone communications for instance, a manager can now establish protocol for customer service, personal phone use, and clearing up any discrepancies between what was actually said. From legal protection to making minor adjustments to the way customer service is handled, simply having the information at one’s disposal is an incredibly useful tool.

And for those concerned with security, modern systems now allow for all data to be full encrypted and stored without any significant increases to overhead whatsoever. Only those who are granted access are able to listen in on recorded conversations, meaning your privacy and the privacy of your customers and suppliers are all as safe as they can possibly be.

It may seem like an over-simplification, but the more information to which one has access, the better decisions he or she can make…and that makes sense for any business in just about any industry.

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When it comes right down to it, the simple truth is that the more information a manager has at his or her disposal, the better service they will be able to provide to their customer base. This is one of the single most important factors in the recent shift we have seen towards managing directors of public offices, such as utilities and services, using a digital call recorder to supplement their customer service.

The premise is actually quite simple. Each communication an employee has with a customer over company phone lines is recorded and digitally encrypted. It is then stored in a highly secure database and preserved in case it is needed as a reference in the future.

The benefits begin with the obvious; employees will waste less time when they know they are being monitored. Personal calls and other communications which are irrelevant to business operations drop very quickly once a digital voice recorder has been installed, improving efficiency and streamlining daily operations.

Second, there is the ability to quickly and definitively resolve differences between what a customer recalls about a conversation and what an employee recalls. This can be a factor of providing the utmost in customer service, which all managers value, but it can also provide a layer of legal protection. It today’s litigious social environment, simply having access to an unbiased recording of what was actually said can save thousands in legal fees, not to mention countless headaches along the way.

At the risk of stating the obvious, the more information a manager has at their fingertips, the better decisions they will be able to make. Simply providing managers with the tools they need to properly do their job can make all the difference in the world, and digital communication logs do exactly that.

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It has been said that knowledge is power. Well, if that is the case, then it stands to reason that gathering as much knowledge as possible would be in the best interest of just about any manager, in just about any industry. Perhaps that explains the growing popularity of communication logging technology, or the comlog recorder.

Simply put, this technology allows managers to save and store a digital record of any communications undertaken by his or her staff. The main application of this technology thus far has been the logging of voice conversations, which has led to significant upticks in production across the board. All communication occurring over the company’s phone lines are recorded and stored in an encrypted database which is accessible only to those in management positions.

Not only does this ability deter the obvious problems, such as rude customer service or misuse of company time for personal calls…but it also allows managers to go back and get to the bottom of genuine misunderstandings. Much of the time when a problem occurs, it has little to do with bad intentions, but instead can be traced back to a simple hiccup in the communication process.

Of course, this also provides a comforting layer of legal protection in the event of a discrepancy between a customer’s recounting of a conversation and the account provided by an employee. When it comes right down to it, listening in on the original conversation is often the only way to resolve an issue in which both parties genuinely believe they are correct.

From legal protection to quality control, the ability to log and access a business’s communications is an invaluable tool for just about any manager in just about any industry, and it is only a matter of time before systems such as this become the rule as opposed to the exception.

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Regardless of the industry, you would be hard pressed to find an office manager who didn’t wish that they could better utilize the time that his or her staff spends on the monotonous daily tasks which so often fill up our working days. One of those tasks has long been making the dreaded follow up call with clients, suppliers, and other stakeholders. In order to confirm vital information, it is often necessary to play a game of telephone-themed cat and mouse. Days – and sometimes weeks – can pass by, literally just waiting for the phone to ring at the right moment.

But what if there was a way to simply access the first phone conversation again?

Modern voice logging systems now give managers the ability to easily and securely access previous telephone communications. These systems practically eliminate the need to follow up simply for the purposes of confirming information. Easy to search and requiring very little training to utilize, these preserved databases contain mountains of information which has, until now, gone completely underutilized.

Of course, there is also the added benefit of having a staff who is aware their interactions are being recorded at any given moment. Research has shown a significant uptick in the level of customer service provided when this is the case, as well an obvious decrease in the amount of company time which is wasted on personal tasks. When it comes down to it, even the potential for a conversation to be heard again at a later time leads to improved self-awareness among employees.

From added efficiency to improved customer service, the ability to go back and re-evaluate past interactions is an incredibly valuable tool for managers in all industries. As technology allows us to further and further refine our approach to business, it is no surprise that efficiency and satisfaction follow similar curves.

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