In a world of hand held devices and digital everything, it might be a little bit surprising to learn that experts are still making big strides in terms of how we record and store our vocal interactions. Since telephones began connecting the world in ways we never thought possible during the early part of the last century, we have been working to develop ways to store and access the information contained within those calls.
In the beginning, a simple cassette tape-based answering machine allowed us to leave a message for the very first time. As the latter half of the century drew to a close, we started to become accustomed to customer service call being recorded occasionally as well. Companies began to spot-check their telephone communications in search of higher quality control, essentially checking in on employees to make sure that protocols were being followed and that the company was being represented accurately to its loyal client base.
In today’s digital age, the advancements are coming even faster. As it becomes possible to store much larger amounts of digital data, companies are now beginning to monitor a much higher percentage of their communications, and voice logging technology is leading the way. Not only are managers able to ensure that professionalism and accuracy of information are top priorities, but it is also possible to go back and check past communications in the event of a discrepancy.
This offers legal protection from false accusations, allows for the streamlining of disciplinary processes, and still serves the purpose of ensuring that employees are maximizing the hours spent on company time. Of course, it is also important to note that with the added capacity to store information comes the necessity to protect that information as well, which is why the sub-industry of information security has also grown by leaps and bounds.
From old-fashioned answering machines to today’s voice recording technology, we’ve certainly come a long way with a relatively simple idea…
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