For more than a few years now, consumers have become accustomed to one of the more primitive forms of communications recording technology. When telephoning any major company’s customer relations department, we are all familiar with the standard warning that our phone calls may be recorded for quality control purposes. In these situations, telephone calls are often selected at random to be recorded and then assessed at a later date in order to gain perspective on how a company is generally performing.
But modern day advances in this technology, including greater capacity for storage and encryption, have led to more and more companies choosing to record and monitor the majority – if not all – of their communications. This allows companies to not only ensure that their customer service practices are meeting expectations, but it also allows for the re-checking of communications in the event of a discrepancy in information. For many businesses who deal with sensitive information, this can quite literally be a lifesaver.
From government offices to healthcare professionals, anyone who deals with sensitive, urgent, and important information can benefit greatly from knowing that communications are executed with the utmost in professionalism and care. In the event of a discrepancy, the truth can be found quickly and easily, often avoiding expensive litigation proceedings. Not only does access to this information help keep businesses out of court, but it also allows smaller, daily issues to be dealt with far more efficiently than was previously possible. This simple upgrade alone can easily save hundreds, if not thousands, of man hours over the course of a fiscal year.
Of course, communications recording technology also provides the same general service as its outdated predecessor as well, only upgraded for the modern age. By storing nearly all of a company’s correspondence, managers have the ability to go well beyond random spot checking for quality. In the event of a complaint or suspicion of wrong doing, it is within a manager’s ability to simply go back and listen in on the conversation in question, getting right to the truth of the matter.
Whether it is for quality assurance, for legal protection, or for any of the other seemingly infinite reasons one might want to have access to their business’s telephone conversations, communications recording technology is opening the door to a whole world of information that was once simply too cumbersome to collect and store. By properly utilizing this technology, managers can easily help to streamline their company’s communications process.
Source: Pinterest @ Centralized Showings
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