Call recording represents the modern application of a decade old concept, and has the potential to save millions of dollars by streamlining the efficiency of a company’s communications. The idea is to simply utilize modern technology in a way that allows for the efficient and secure recording and storage of a company’s voice communications. Companies such as CVDS are leading the way in the development and instillation of such technologies, and many industries have begun to sing the praises of having a secure and reliable back-up of previously occurring conversations.
This technology has many obvious applications, from the transportation sector all the way to schools and healthcare. Any time that valuable and potentially sensitive information is being exchanged on a regular basis, it only makes sense to protect that information via any means necessary. From the ability to monitor and control customer service interactions to ensure a high standard of excellence, all the way to simply being able to prove that a specific set of instructions were delivered with the necessary clarity, call recording is a simple concept with a seemingly infinite number of useful applications.
In government, more and more municipalities and regions have begun to use call recording in order to streamline their communications. Although many of the same benefits appeal to government as to other industries, one element in particular has drawn the attention of elected officials–liability protection. As important information is often exchanged by government offices, having a recorded back-up of all phone communications can play a vital role in ensuring that all employees have followed the proper procedure and have revealed all of the necessary information. This provides a level of legal protection that has never before been possible, all while protecting the public’s information with a highly secure database.
Call recording technologies may seem like an obvious application of our modern abilities, but the best ideas are nearly always the simplest. In industries where information is exchanged on a regular basis, it only makes sense protect it in the most secure manner possible.
Source: Flickr’s brianac37
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