From public safety groups, to military applications, and even busy call centers, our dvlr systems are designed to meet a number of requirements. No matter the industry, our call recording and radio recording technology can be used to reliably capture information and provide accurate and easily retrievable records. This information can then be used by organizations to improve the success of their operations and of their bottom line.
Public safety organization’s, such as police departments, fire departments, and 911 centers as well as air, maritime and railway traffic control, all rely on radio recording technology. When human lives are at stake, these organizations need reliable dvlr systems that not only capture and store data securely, but also offer quick retrieval ability, instant replay options, an easy to use interface, and legally admissible recordings that stand up in court.
We also design radio recording technology that can be used for military applications, such as our ComLog NP16, that can provide a localized recording of all communications while mounted within a command vehicle. We understand the need for rugged units that will not only capture clear recordings in hostile environments, but also offer features such as solid state hard drives for additional shock/vibration resistance, fanless operation in sealed construction using low thermal emission processors, and auto archive options upon “return-to-base” or headquarters.
All sorts of companies, including banks, financial institutions, insurance companies and telemarketers, employ call centers as part of their business model. Call centers allow companies to communicate with their customers while providing them with valuable customer service and sales opportunities. Our dvlr systems offer busy call centers helpful tools such as an easy to use interface, secure archiving capabilities, and quick and easy call retrieval. Call recording offers companies a way to secure customer and order information and decrease their corporate liability with legally admissible recordings should a customer ever contest a bill or contract. Dynamic companies that engage in call recording and its subsequent analysis are proactively striving for constant improvement. Such analysis can lead to greater employee productivity through more efficient staff training and performances reviews, and ultimately increase customer satisfaction via more effective agent-customer interactions.
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